“I really enjoyed the course and received a lot of very practical learnings that can be implemented in any service career and even in the day to day life when dealing with people. I look forward to start putting what I learned into practice in my daily job and will be sharing with my colleagues. As very eloquently explained in this course: “In this current world of “Sameness”, A CX Excellence program will be a company’s differentiator!” “

 

– Monique Maduro (CXAC), Manager Retail Support and Customer Experience, Maduro & Curiel’s Bank

If you would like to find out more about our courses contact us at info@thecxacademy.org or schedule a meeting with one of our Education Advisors today.

“Just a little note and thank you: This course provides an excellent overview of the principles of CX and explains how to start a CX improvement within your company. It is well organized, interesting, and timed appropriately to accommodate the majority of people’s busy work schedules. It fills a critical market niche and is the first course of its kind I’ve encountered where you also have the Customer Journey as an integrated part of this.“

 

– Michael Dyrbo Birch (CXAD), Head of Customer Experience, Tricent

If you would like to find out more about our courses contact us at info@thecxacademy.org or schedule a meeting with one of our Education Advisors today.

“The course covers all the key topics to help people new to CX and those who have had experience in Customer Experience Management but need additional knowledge. The quality of the course material was highly insightful and very comprehensive content, good examples which makes things interesting and valuable. The course was comprehensive and met my expectatons, leaving me with many ideas in mind.“

 

– Vladimir Joksić (CXAC), Customer Experience Trainer and Consultant, CEXAS – CX & EX Association of Serbia

If you would like to find out more about our courses contact us at info@thecxacademy.org or schedule a meeting with one of our Education Advisors today.

“Enjoyed being part of the professional Diploma course and was delighted to complete this with a distinction . The programme offered high value content, great takeaways and templates which was relatable to the role I am in currently. The course structure was great to go through and kept me well engaged. The case study examples were really interesting and brought the whole CX Framework to life. Would recommend this course to anyone interested in pursuing a career in Customer Experience!“

 

– Tej Panesar (CXAD),
Senior Customer Experience & Analysis Manager, LV= General Insurance

If you would like to find out more about our courses contact us at info@thecxacademy.org or schedule a meeting with one of our Education Advisors today.

“The CX Academy’s professional certificate in customer experience is a wonderful introductory course to get you acquainted with the world of customer experience. I found the course engaging, enriching and perfectly centered around me and my needs. I learned about the fundamentals of CX as well as how to implement it at my place of work. I found the instructors, concepts and outside reading to be immensely helpful during my work on the course. I would recommend the CX Academy’s courses to anyone looking to boost their knowledge of customer experience in a consumer driven world.“

 

– Helen Lejeune (CXAC), Employer Partnerships, Handshake

If you would like to find out more about our courses contact us at info@thecxacademy.org or schedule a meeting with one of our Education Advisors today.

“The Professional Diploma course is comprehensive and provides graduates of the diploma with the framework, techniques, tools and templates to build and support world class CX programmes, no matter what the organisation. The professionalism of the delivery, the variety of presenters, many of them practitioners in their own day jobs, and the linking of the content to contemporary businesses and scenarios all help to bring the materials to life. The structure of the course is also good in that it incentives the student to progress through the materials, undertake the module assignments and milestone assessments without getting overwhelmed. This was definitely a good investment and I look forward to applying my new learnings in future engagements. Thanks to everyone at the CX Academy for their support throughout my course.“

 

– Declan Buckley (CXAD), CX Leader & Change Project Manager, Decca

If you would like to find out more about our courses contact us at info@thecxacademy.org or schedule a meeting with one of our Education Advisors today.

“Yes, I really enjoyed it. The bitesize videos were really beneficial as I have a young son so I could easily juggle my studying with entertaining him too. The unmarked assignments were also helpful as applying theory to practice is a much better way to learn skills thoroughly. I’m progressing in a different direction in my current role so the skills I’ve learnt from the course will be so valuable to our clients.“

 

– Beth Daley (CXAC), Senior Account Manager, Mando-Connect

If you would like to find out more about our courses contact us at info@thecxacademy.org or schedule a meeting with one of our Education Advisors today.

“I found all the Professional Diploma course modules 1 to 10 totally relatable to the job I am in now and to any role I have had in the past working in a customer centric environment. The insights, skills and tools the course has given me will drive me now in my current role and future roles as I now have a structured way to achieve the goals I would like to set. Alongside the module learning, the assignments associated with each module has enabled me to use and experiment with the new learnings and tools, and given me further insight and a sample of the results that will come from implementing these strategies. The benefits it will provide to our customers in doing business with us will create a brand advocate and ambassador which we all know is the best advertisement you can buy. Also the company benefits of reduced cost to serve and increased revenue that will result in the strategies being implemented will encourage further investment in CX. On a personal note I would like to thank the CX Academy Team for building a great and easy to follow on line course and for the support and feedback they have given me during this course.“

 

– John Jones (CXAD), Head of Customer Retention, PhoneWatch

If you would like to find out more about our courses contact us at info@thecxacademy.org or schedule a meeting with one of our Education Advisors today.

“I truly enjoyed every single module. The modules are designed with the combination of lecturers, written explanations and key takeaways which makes it smoother to understand. Every module ends with a practical assignment that you can reflect using the material learnt along with the list of value added articles. I truly recommend this certificate for those interested to learn more about CX or at the beginning of their career. A great opportunity to explore what CX is and how it can be applied to ensure excellence.“

 

– Lujain AlZibdeh (CXAC), Senior Consultant, PwC

If you would like to find out more about our courses contact us at info@thecxacademy.org or schedule a meeting with one of our Education Advisors today.

“This is by far the best course I’ve taken since my uni days. What stood out for me:

The depth and the quality: the course directors have really done a wonderful job at encompassing all the different elements of Customer Experience in a clear, thorough and rigorous manner. It has reinforced my passion and knowledge in this field, and has given me new tools and methods to approach Customer Experience. Be it in its planning, strategy and implementation.

Hands on, practical application: this course isn’t just about learning, it about using your knowledge and using it, then and there. The assignments at the end of each module, really made me think long and hard about the commons challenges and opportunities in the CX field. Applying the theory to real case scenarios was invaluable. This was my favourite part.

The format: the short videos made it so much easier for me to retain all the information. There is A LOT to take in, but the bite size videos makes it all manageable. The summary notes were also a great help.

The service: the customer service was absolutely brilliant – any question was answered within 24 hours (and I live in Sydney!). I could really feel that there was time and effort put into each and every answer I received. Although it was all done online, I could feel the warmth and genuine care from the whole support Team as well as the course Directors.

All in all, this CX Diploma gave me new tools, new perspectives and most of all the knowledge, insight and confidence I needed to pursue my CX career.

It didn’t feel like a course as much as an exhilarating, intelligent and inspiring experience. I’m actually really sad it’s over!”

 

– Jeanne Ogilvie (CXAD), Service Designer – Customer Strategy & Applied Design, Deloitte Digital

If you would like to find out more about our courses contact us at info@thecxacademy.org or schedule a meeting with one of our Education Advisors today.