{"id":1847,"date":"2022-07-19T10:44:19","date_gmt":"2022-07-19T10:44:19","guid":{"rendered":"https:\/\/thecxacademy.org\/?page_id=1847"},"modified":"2025-12-01T09:29:40","modified_gmt":"2025-12-01T09:29:40","slug":"about-us","status":"publish","type":"page","link":"https:\/\/thecxacademy.org\/about-us\/","title":{"rendered":"About Us"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"1847\" class=\"elementor elementor-1847\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-82508c9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"82508c9\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-57723db\" data-id=\"57723db\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c783dd4 elementor-widget elementor-widget-heading\" data-id=\"c783dd4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">December Special Offer - Sale Ends December 31st!<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4fa6704 hero br-none elementor-section-height-min-height elementor-section-items-stretch elementor-section-boxed elementor-section-height-default\" data-id=\"4fa6704\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d3d8889\" data-id=\"d3d8889\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-be2a0fb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"be2a0fb\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-2d21de8\" data-id=\"2d21de8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-65e5747 elementor-hidden-desktop elementor-widget elementor-widget-image\" data-id=\"65e5747\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/07\/about_title-1024x683.jpg\" class=\"attachment-large size-large wp-image-1854\" alt=\"\" srcset=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/07\/about_title-1024x683.jpg 1024w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/07\/about_title-600x400.jpg 600w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/07\/about_title-300x200.jpg 300w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/07\/about_title-768x512.jpg 768w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/07\/about_title-1536x1024.jpg 1536w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/07\/about_title.jpg 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-185e30b elementor-headline--style-highlight elementor-widget elementor-widget-animated-headline\" data-id=\"185e30b\" data-element_type=\"widget\" data-settings=\"{&quot;headline_style&quot;:&quot;highlight&quot;,&quot;marker&quot;:&quot;circle&quot;,&quot;highlight_animation_duration&quot;:1200}\" data-widget_type=\"animated-headline.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h1 class=\"elementor-headline\">\n\t\t\t\t\t<span class=\"elementor-headline-plain-text elementor-headline-text-wrapper\">About<\/span>\n\t\t\t\t<span class=\"elementor-headline-dynamic-wrapper elementor-headline-text-wrapper\">\n\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"elementor-headline-plain-text elementor-headline-text-wrapper\">The CX Academy<\/span>\n\t\t\t\t\t<\/h1>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bf3a84c elementor-widget elementor-widget-text-editor\" data-id=\"bf3a84c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The CX Academy sets the global standard for Customer <br \/>Experience learning and certification.<\/p><p>We passionately believe that achieving Customer Experience <br \/>Excellence is vital for all organisations. From increasing the <br \/>profits of B2B, B2C companies to non-profit and government <br \/>organisations, everyone will benefit from the fastest growing <br \/>discipline in business today.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-b6bbcc0 right-full-img hero-shape\" data-id=\"b6bbcc0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-37fe3b8 elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"37fe3b8\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/07\/about_title-1024x683.jpg\" class=\"attachment-large size-large wp-image-1854\" alt=\"\" srcset=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/07\/about_title-1024x683.jpg 1024w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/07\/about_title-600x400.jpg 600w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/07\/about_title-300x200.jpg 300w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/07\/about_title-768x512.jpg 768w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/07\/about_title-1536x1024.jpg 1536w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/07\/about_title.jpg 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7cc7837 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7cc7837\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-69f86a2\" data-id=\"69f86a2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6cba4e7 elementor-widget elementor-widget-heading\" data-id=\"6cba4e7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Our Mission<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2fed97f elementor-widget elementor-widget-heading\" data-id=\"2fed97f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Our mission is to set the global standard for customer<br>\nexperience certification and qualifications.<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-59996e1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"59996e1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-6724740\" data-id=\"6724740\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7711feb elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"7711feb\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"200\" height=\"200\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/07\/standard.png\" class=\"attachment-medium size-medium wp-image-1867\" alt=\"\" srcset=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/07\/standard.png 200w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/07\/standard-100x100.png 100w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/07\/standard-150x150.png 150w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><\/figure><div class=\"elementor-image-box-content\"><h6 class=\"elementor-image-box-title\">Setting the standard<\/h6><p class=\"elementor-image-box-description\">We deliver the best, practical CX education for all levels of employees.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e5cc9b2 elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"e5cc9b2\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"199\" height=\"199\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/07\/helpingcompanieswin1.png\" class=\"attachment-medium size-medium wp-image-983\" alt=\"\" srcset=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/07\/helpingcompanieswin1.png 199w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/07\/helpingcompanieswin1-100x100.png 100w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/07\/helpingcompanieswin1-150x150.png 150w\" sizes=\"(max-width: 199px) 100vw, 199px\" \/><\/figure><div class=\"elementor-image-box-content\"><h6 class=\"elementor-image-box-title\">A Great CX learning Experience<\/h6><p class=\"elementor-image-box-description\">We make the CX learning experience rewarding, interesting, engaging and enjoyable and we support our learners and graduates every step of the way.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a591ac elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"3a591ac\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"237\" height=\"237\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/08\/badge.png\" class=\"attachment-medium size-medium wp-image-4888\" alt=\"\" srcset=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/08\/badge.png 237w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/08\/badge-100x100.png 100w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/08\/badge-150x150.png 150w\" sizes=\"(max-width: 237px) 100vw, 237px\" \/><\/figure><div class=\"elementor-image-box-content\"><h6 class=\"elementor-image-box-title\">Industry-Approved Learning<\/h6><p class=\"elementor-image-box-description\">Through our Industry Advisory Council, the world\u2019s leading companies support and validate our CX qualifications.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7185919 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7185919\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a9dd9a5\" data-id=\"a9dd9a5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-3f9917c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3f9917c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-47b607a\" data-id=\"47b607a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f9d4c70 elementor-widget elementor-widget-heading\" data-id=\"f9d4c70\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Our Unique CX Framework<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7c5c6f elementor-align-left elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"c7c5c6f\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"20\" viewBox=\"0 0 18 20\" fill=\"none\"><path d=\"M1 3V17.586C1 18.476 2.077 18.923 2.707 18.293L9 12L15.293 18.293C15.923 18.923 17 18.477 17 17.586V3C17 2.46957 16.7893 1.96086 16.4142 1.58579C16.0391 1.21071 15.5304 1 15 1H3C2.46957 1 1.96086 1.21071 1.58579 1.58579C1.21071 1.96086 1 2.46957 1 3V3Z\" fill=\"#FF9933\" stroke=\"#FF9933\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">The CX Academy Framework is made up of six emotional drivers that enable companies to build emotional bonds with customers.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"20\" viewBox=\"0 0 18 20\" fill=\"none\"><path d=\"M1 3V17.586C1 18.476 2.077 18.923 2.707 18.293L9 12L15.293 18.293C15.923 18.923 17 18.477 17 17.586V3C17 2.46957 16.7893 1.96086 16.4142 1.58579C16.0391 1.21071 15.5304 1 15 1H3C2.46957 1 1.96086 1.21071 1.58579 1.58579C1.21071 1.96086 1 2.46957 1 3V3Z\" fill=\"#FF9933\" stroke=\"#FF9933\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">These bonds create deeper relationships between the customer and the company to deliver CX Excellence.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"20\" viewBox=\"0 0 18 20\" fill=\"none\"><path d=\"M1 3V17.586C1 18.476 2.077 18.923 2.707 18.293L9 12L15.293 18.293C15.923 18.923 17 18.477 17 17.586V3C17 2.46957 16.7893 1.96086 16.4142 1.58579C16.0391 1.21071 15.5304 1 15 1H3C2.46957 1 1.96086 1.21071 1.58579 1.58579C1.21071 1.96086 1 2.46957 1 3V3Z\" fill=\"#FF9933\" stroke=\"#FF9933\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">This ultimately leads to an outcome of customer advocacy and business growth.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-17eee65\" data-id=\"17eee65\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1398d98 elementor-widget elementor-widget-image\" data-id=\"1398d98\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"808\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2023\/05\/CX-ACADEMY-FRAMEWORK_WEB2-1024x808.png\" class=\"attachment-large size-large wp-image-6323\" alt=\"The CX Academy Framework\" srcset=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2023\/05\/CX-ACADEMY-FRAMEWORK_WEB2-1024x808.png 1024w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2023\/05\/CX-ACADEMY-FRAMEWORK_WEB2-300x237.png 300w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2023\/05\/CX-ACADEMY-FRAMEWORK_WEB2-768x606.png 768w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2023\/05\/CX-ACADEMY-FRAMEWORK_WEB2-600x473.png 600w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2023\/05\/CX-ACADEMY-FRAMEWORK_WEB2.png 1421w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-44c794f elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"44c794f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0590c89\" data-id=\"0590c89\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1f7c24b elementor-widget elementor-widget-shortcode\" data-id=\"1f7c24b\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t<div data-elementor-type=\"section\" data-elementor-id=\"1267\" class=\"elementor elementor-1267\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0bff149 widget-pad0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0bff149\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7750036\" data-id=\"7750036\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f194d51 elementor-widget elementor-widget-heading\" data-id=\"f194d51\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Our Graduates work with the world's greatest companies<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-8a32f41 client-logo elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8a32f41\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-cce4a36\" data-id=\"cce4a36\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-da3ff53 elementor-widget elementor-widget-image-carousel\" data-id=\"da3ff53\" data-element_type=\"widget\" data-settings=\"{&quot;slides_to_show&quot;:&quot;5&quot;,&quot;navigation&quot;:&quot;none&quot;,&quot;image_spacing_custom&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:30,&quot;sizes&quot;:[]},&quot;slides_to_show_tablet&quot;:&quot;6&quot;,&quot;slides_to_show_mobile&quot;:&quot;3&quot;,&quot;speed&quot;:1000,&quot;autoplay&quot;:&quot;yes&quot;,&quot;pause_on_hover&quot;:&quot;yes&quot;,&quot;pause_on_interaction&quot;:&quot;yes&quot;,&quot;autoplay_speed&quot;:5000,&quot;infinite&quot;:&quot;yes&quot;,&quot;image_spacing_custom_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"image-carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-image-carousel-wrapper swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Image Carousel\" dir=\"ltr\">\n\t\t\t<div class=\"elementor-image-carousel swiper-wrapper\" aria-live=\"off\">\n\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"1 of 30\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/07\/ing-logo-bw.png\" alt=\"ing-logo-bw\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"2 of 30\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/06\/oracle-logo-bw.png\" alt=\"oracle-logo-bw\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"3 of 30\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/06\/asos-logo-bw.png\" alt=\"asos-logo-bw\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"4 of 30\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/06\/virginmedia-logo-bw.png\" alt=\"virginmedia-logo-bw\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"5 of 30\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/06\/prudential-logo-bw.png\" alt=\"prudential-logo-bw\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"6 of 30\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/06\/bt-logo-bw.png\" alt=\"bt-logo-bw\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"7 of 30\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/06\/axa-logo-bw.png\" alt=\"axa-logo-bw\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"8 of 30\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/06\/salesforce-logo-bw.png\" alt=\"salesforce-logo-bw\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"9 of 30\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/06\/allianz-logo-bw.png\" alt=\"allianz-logo-bw\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"10 of 30\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/06\/emirates-logo-bw.png\" alt=\"emirates-logo-bw\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"11 of 30\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/06\/waitrose-logo-bw.png\" alt=\"waitrose-logo-bw\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"12 of 30\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/06\/dhl-logo-bw.png\" alt=\"dhl-logo-bw\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"13 of 30\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/06\/nhs-logo-bw.png\" alt=\"nhs-logo-bw\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"14 of 30\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/06\/mercedesbenz-logo-bw.png\" alt=\"mercedesbenz-logo-bw\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"15 of 30\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/06\/sky-logo-bw.png\" alt=\"sky-logo-bw\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"16 of 30\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/06\/relais-logo-bw.png\" alt=\"relais-logo-bw\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"17 of 30\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/06\/surveymonkey-logo-bw.png\" alt=\"surveymonkey-logo-bw\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"18 of 30\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/06\/zendesk-logo-bw.png\" alt=\"zendesk-logo-bw\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"19 of 30\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/06\/insuranceinstitute-logo-bw.png\" alt=\"insuranceinstitute-logo-bw\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"20 of 30\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/06\/happyornot-logo-bw.png\" alt=\"happyornot-logo-bw\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"21 of 30\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/06\/laya-logo-bw.png\" alt=\"laya-logo-bw\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"22 of 30\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/06\/ptsb-logo-bw.png\" alt=\"ptsb-logo-bw\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"23 of 30\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/06\/sunlifefinancial-logo-bw.png\" alt=\"sunlifefinancial-logo-bw\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"24 of 30\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/06\/nedbank-logo-bw.png\" alt=\"nedbank-logo-bw\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"25 of 30\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/06\/intuit-logo-bw.png\" alt=\"intuit-logo-bw\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"26 of 30\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/06\/clayton-logo-bw.png\" alt=\"clayton-logo-bw\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"27 of 30\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/06\/leasing-logo-bw.png\" alt=\"leasing-logo-bw\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"28 of 30\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/06\/flynas-logo-bw.png\" alt=\"flynas-logo-bw\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"29 of 30\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/06\/airliquide-logo-bw.png\" alt=\"airliquide-logo-bw\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"30 of 30\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/06\/legalandgeneral-logo-bw.png\" alt=\"legalandgeneral-logo-bw\" \/><\/figure><\/div>\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-572221e br-none elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"572221e\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5d92159\" data-id=\"5d92159\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-690d6ac elementor-widget elementor-widget-image\" data-id=\"690d6ac\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"177\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/07\/advisory-council-1.png\" class=\"attachment-large size-large wp-image-340\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e88257 elementor-widget elementor-widget-text-editor\" data-id=\"8e88257\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We work with CX industry leaders from the world\u2019s largest and<br \/>most influential brands, to ensure that our online courses<br \/>deliver the skills, knowledge and industry needs that are<br \/>required by employees and CX professionals throughout the<br \/>world.<\/p><p style=\"color: #fff7f0;\"><a style=\"color: #fff7f0;\" href=\"https:\/\/thecxacademy.org\/advisory-council\/\">Find out more about our Industry Advisory Council<\/a> \u200b<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e49df5d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e49df5d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-49e3c3a\" data-id=\"49e3c3a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-11b884a elementor-widget elementor-widget-heading\" data-id=\"11b884a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Our Team<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-c8f4a0d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c8f4a0d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-74da51a\" data-id=\"74da51a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-325959a elementor-widget__width-auto elementor-widget elementor-widget-image\" data-id=\"325959a\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/07\/julian.png\" class=\"attachment-large size-large wp-image-1947\" alt=\"\" srcset=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/07\/julian.png 300w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/07\/julian-100x100.png 100w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/07\/julian-150x150.png 150w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f8e9549 elementor-widget elementor-widget-heading\" data-id=\"f8e9549\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Julian Douglas<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ad9baf elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"7ad9baf\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Managing Director<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-86415cd elementor-widget__width-auto elementor-shape-rounded elementor-grid-0 elementor-widget elementor-widget-social-icons\" data-id=\"86415cd\" data-element_type=\"widget\" data-widget_type=\"social-icons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-social-icons-wrapper elementor-grid\">\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-linkedin elementor-repeater-item-e5b22ed\" href=\"https:\/\/www.linkedin.com\/in\/julian-douglas-cxad-dip-154bb039\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Linkedin<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-linkedin\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a903d77 elementor-widget elementor-widget-text-editor\" data-id=\"a903d77\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Julian is the Managing Director at The CX Academy. He has worked with many types of organisations from start-ups to multi-nationals. In 2001 he started Entertainment.ie and brought it from zero to being the most popular online entertainment platform in Ireland, winning many awards and delivering well over a million unique viewers every month. He has overseen the programme development, operations, sales and marketing initiatives. He has helped to develop two ground-breaking courses \u2013 the Professional Certificate in CX and the Professional Diploma in CX.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-d57fb34\" data-id=\"d57fb34\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a761bb5 elementor-widget__width-auto elementor-widget elementor-widget-image\" data-id=\"a761bb5\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/07\/michael.png\" class=\"attachment-large size-large wp-image-1948\" alt=\"\" srcset=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/07\/michael.png 300w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/07\/michael-100x100.png 100w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/07\/michael-150x150.png 150w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-104c9ac elementor-widget elementor-widget-heading\" data-id=\"104c9ac\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Michael Killeen<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dd5f10d elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"dd5f10d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Chairman<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dcb1242 elementor-widget__width-auto elementor-shape-rounded elementor-grid-0 elementor-widget elementor-widget-social-icons\" data-id=\"dcb1242\" data-element_type=\"widget\" data-widget_type=\"social-icons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-social-icons-wrapper elementor-grid\">\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-linkedin elementor-repeater-item-e5b22ed\" href=\"https:\/\/www.linkedin.com\/in\/michael-killeen-cx\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Linkedin<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-linkedin\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-84efff0 elementor-widget elementor-widget-text-editor\" data-id=\"84efff0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Michael started his career in the USA working with GE, Harley Davidson, FAO Schwartz, and American Airlines. He returned to Ireland in 1991 and founded Dialogue Marketing, an international communications agency helping clients such as Microsoft, Virgin, Diageo, O2, Citibank, and Amdocs. He founded The CX Company in 2014, helping clients implement CX strategies to deliver CX Excellence for their own customers. Michael and Julian launched The CX Academy in January 2018, the first company in the world to offer certified professional CX online learning courses.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-7060100 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7060100\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-6c66c6f\" data-id=\"6c66c6f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-37fdea5 elementor-widget__width-auto elementor-widget elementor-widget-image\" data-id=\"37fdea5\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"1024\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/08\/ana-1020x1024.png\" class=\"attachment-large size-large wp-image-4889\" alt=\"\" srcset=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/08\/ana-1020x1024.png 1020w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/08\/ana-300x300.png 300w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/08\/ana-100x100.png 100w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/08\/ana-600x602.png 600w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/08\/ana-150x150.png 150w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/08\/ana-768x771.png 768w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/08\/ana.png 1080w\" sizes=\"(max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d436131 elementor-widget elementor-widget-heading\" data-id=\"d436131\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ana Silva<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f6dbcc2 elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"f6dbcc2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Business Development Director<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7fdfbeb elementor-widget__width-auto elementor-shape-rounded elementor-grid-0 elementor-widget elementor-widget-social-icons\" data-id=\"7fdfbeb\" data-element_type=\"widget\" data-widget_type=\"social-icons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-social-icons-wrapper elementor-grid\">\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-linkedin elementor-repeater-item-e5b22ed\" href=\"https:\/\/www.linkedin.com\/in\/ana-s-61597065\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Linkedin<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-linkedin\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea6376c elementor-widget elementor-widget-text-editor\" data-id=\"ea6376c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"MsoNormal\">Ana joined The CX Academy in 2019 when the first CX course was launched, then got promoted to Business Development Director in 2021. She is the Head of the Direct Sales Department and helps with Sales, Operations and Marketing. With 15 years of experience in Customer Experience, Customer Service and Sales for different sectors such as Insurance, Tourism, Education and Social Media, Ana started her professional journey in Portugal and moved to Ireland in 2013 where she started to develop her career by Managing Teams, helping companies to grow by driving business acquisition and customer\u2019s retention.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-bc037a5\" data-id=\"bc037a5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-627e926 elementor-widget__width-auto elementor-widget elementor-widget-image\" data-id=\"627e926\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"422\" height=\"422\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/08\/lee.png\" class=\"attachment-large size-large wp-image-4890\" alt=\"Lee Muldowney photo\" srcset=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/08\/lee.png 422w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/08\/lee-300x300.png 300w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/08\/lee-100x100.png 100w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/08\/lee-150x150.png 150w\" sizes=\"(max-width: 422px) 100vw, 422px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d8b1830 elementor-widget elementor-widget-heading\" data-id=\"d8b1830\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Lee Muldowney<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-413d810 elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"413d810\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Corporate Director<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d16d269 elementor-widget__width-auto elementor-shape-rounded elementor-grid-0 elementor-widget elementor-widget-social-icons\" data-id=\"d16d269\" data-element_type=\"widget\" data-widget_type=\"social-icons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-social-icons-wrapper elementor-grid\">\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-linkedin elementor-repeater-item-e5b22ed\" href=\"https:\/\/www.linkedin.com\/in\/lee-muldowney-cxac-cert-96a38516b\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Linkedin<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-linkedin\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-99c2f41 elementor-widget elementor-widget-text-editor\" data-id=\"99c2f41\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Lee has a Postgraduate in International Business with over 10 years experience in Customer Service &amp; CX. Throughout this time Lee has worked across a number of sectors including Retail, Healthcare, Sales and Account Management understanding the critical role customers play in all areas of the business. Lee joined the Team in 2021 as an Education Advisor, and now develops relationships with companies who are looking to enhance their CX approach via Corporate\/Team training.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-0c9f87f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0c9f87f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-3e76d88\" data-id=\"3e76d88\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6826286 elementor-widget__width-auto elementor-widget elementor-widget-image\" data-id=\"6826286\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"200\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/08\/raissa.png\" class=\"attachment-large size-large wp-image-4891\" alt=\"\" srcset=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/08\/raissa.png 200w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/08\/raissa-100x100.png 100w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/08\/raissa-150x150.png 150w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55a32c0 elementor-widget elementor-widget-heading\" data-id=\"55a32c0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Raissa Silveira<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ddc988 elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"7ddc988\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Customer Success Manager<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb6befa elementor-widget__width-auto elementor-shape-rounded elementor-grid-0 elementor-widget elementor-widget-social-icons\" data-id=\"fb6befa\" data-element_type=\"widget\" data-widget_type=\"social-icons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-social-icons-wrapper elementor-grid\">\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-linkedin elementor-repeater-item-e5b22ed\" href=\"https:\/\/www.linkedin.com\/in\/rtreanorsupportandoperationsmanager\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Linkedin<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-linkedin\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bba0147 elementor-widget elementor-widget-text-editor\" data-id=\"bba0147\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"MsoNormal\">Raissa has a Master&#8217;s degree in Business Administration and over 10 years experience working with Operations &amp; Support in a variety of industries, from small companies to Multinational companies that supply and assist customers around the globe. Her main job at The CX Academy is to assist our learners through their course journey, making sure that they have a seamless learning experience. She is also responsible for making sure that our Operations department runs smoothly and effectively.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-52e1d30\" data-id=\"52e1d30\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ee1b332 elementor-widget__width-auto elementor-widget elementor-widget-image\" data-id=\"ee1b332\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"750\" height=\"750\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/08\/sophia.png\" class=\"attachment-large size-large wp-image-4893\" alt=\"\" srcset=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/08\/sophia.png 750w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/08\/sophia-300x300.png 300w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/08\/sophia-100x100.png 100w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/08\/sophia-600x600.png 600w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/08\/sophia-150x150.png 150w\" sizes=\"(max-width: 750px) 100vw, 750px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a01cd0 elementor-widget elementor-widget-heading\" data-id=\"3a01cd0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Sophia Smith<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f1a9484 elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"f1a9484\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Education Advisor<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4b21cd0 elementor-widget__width-auto elementor-shape-rounded elementor-grid-0 elementor-widget elementor-widget-social-icons\" data-id=\"4b21cd0\" data-element_type=\"widget\" data-widget_type=\"social-icons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-social-icons-wrapper elementor-grid\">\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-linkedin elementor-repeater-item-e5b22ed\" href=\"https:\/\/www.linkedin.com\/in\/%F0%9F%8C%B8sophia-smith-cxac-cert-%F0%9F%8C%B8-39b0351b3\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Linkedin<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-linkedin\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1934574 elementor-widget elementor-widget-text-editor\" data-id=\"1934574\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Sophia has over 10 years experience in Customer Service &amp; CX. Working with big companies such as Jaguar, Land Rover and Ikea, Sophia has worked in different sectors including Sales, Marketing and Managing. Sophia joined the team in the beginning of 2022 as an Education Advisor, and looks after new learners aspiring to further their career in CX.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-5e4aab6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5e4aab6\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-182583b\" data-id=\"182583b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a0e780b elementor-widget__width-auto elementor-widget elementor-widget-image\" data-id=\"a0e780b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"971\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/05\/Tara-profile-photo-bw-1024x971.png\" class=\"attachment-large size-large wp-image-12524\" alt=\"Tara Doherty photo\" srcset=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/05\/Tara-profile-photo-bw-1024x971.png 1024w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/05\/Tara-profile-photo-bw-300x285.png 300w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/05\/Tara-profile-photo-bw-768x729.png 768w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/05\/Tara-profile-photo-bw-600x569.png 600w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/05\/Tara-profile-photo-bw.png 1284w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e64964 elementor-widget elementor-widget-heading\" data-id=\"9e64964\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Tara Doherty<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f76d0e elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"4f76d0e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Visual Designer<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-751de94 elementor-widget__width-auto elementor-shape-rounded elementor-grid-0 elementor-widget elementor-widget-social-icons\" data-id=\"751de94\" data-element_type=\"widget\" data-widget_type=\"social-icons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-social-icons-wrapper elementor-grid\">\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-linkedin elementor-repeater-item-e5b22ed\" href=\"https:\/\/www.linkedin.com\/in\/taradoherty\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Linkedin<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-linkedin\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d3ee76 elementor-widget elementor-widget-text-editor\" data-id=\"8d3ee76\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">Tara is a certified UX\/UI designer with over 10 years experience in visual storytelling, branding, motion graphics, and UI design. Holding degrees in Architecture and Visual Communications, she began her career working with digital start-ups helping create brand identities, designing websites and marketing campaigns. Tara worked with The CX Company as a Senior Designer, designing CX communications and educational content for a multitude of clients across various sectors. Tara joined The CX Academy team in 2025, applying her expertise in creating user-centred design solutions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-34c4adb\" data-id=\"34c4adb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4cb3011 elementor-widget__width-auto elementor-widget elementor-widget-image\" data-id=\"4cb3011\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/01\/Louise-Maher-1024x1024.jpg\" class=\"attachment-large size-large wp-image-10905\" alt=\"Louise Maher\" srcset=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/01\/Louise-Maher-1024x1024.jpg 1024w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/01\/Louise-Maher-300x300.jpg 300w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/01\/Louise-Maher-150x150.jpg 150w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/01\/Louise-Maher-768x768.jpg 768w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/01\/Louise-Maher-600x600.jpg 600w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/01\/Louise-Maher-100x100.jpg 100w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/01\/Louise-Maher.jpg 1062w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c15a597 elementor-widget elementor-widget-heading\" data-id=\"c15a597\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Louise Maher<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3be1756 elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"3be1756\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Content Marketing &amp; Production Executive<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b2fa4e9 elementor-widget__width-auto elementor-shape-rounded elementor-grid-0 elementor-widget elementor-widget-social-icons\" data-id=\"b2fa4e9\" data-element_type=\"widget\" data-widget_type=\"social-icons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-social-icons-wrapper elementor-grid\">\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-linkedin elementor-repeater-item-e5b22ed\" href=\"https:\/\/www.linkedin.com\/in\/louiseheathermaher\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Linkedin<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-linkedin\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-769455f elementor-widget elementor-widget-text-editor\" data-id=\"769455f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">Louise holds a Master\u2019s degree in Marketing and Management, bringing over 10 years of diverse marketing experience to The CX Academy. She has worked across industries such as education, energy, events, and automotive, where she developed and executed innovative marketing campaigns. <span style=\"font-style: inherit; font-weight: inherit; color: var( --e-global-color-text );\">Joining the team in 2025 as Content Marketing and Production Executive, Louise applies her creative expertise to promote the value of customer experience excellence. She takes care of our social media, marketing initiatives, and event organisation.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-8e9c7ef elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8e9c7ef\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-d3c3876\" data-id=\"d3c3876\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cd98044 elementor-widget__width-auto elementor-widget elementor-widget-image\" data-id=\"cd98044\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2023\/05\/rashmi-1024x1024.png\" class=\"attachment-large size-large wp-image-6426\" alt=\"\" srcset=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2023\/05\/rashmi-1024x1024.png 1024w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2023\/05\/rashmi-300x300.png 300w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2023\/05\/rashmi-150x150.png 150w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2023\/05\/rashmi-768x768.png 768w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2023\/05\/rashmi-600x600.png 600w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2023\/05\/rashmi-100x100.png 100w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2023\/05\/rashmi.png 1201w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7186d4d elementor-widget elementor-widget-heading\" data-id=\"7186d4d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Rashmi Veerabhadra<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b34dea1 elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"b34dea1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Operations and Support Manager<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-978b7ca elementor-widget__width-auto elementor-shape-rounded elementor-grid-0 elementor-widget elementor-widget-social-icons\" data-id=\"978b7ca\" data-element_type=\"widget\" data-widget_type=\"social-icons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-social-icons-wrapper elementor-grid\">\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-linkedin elementor-repeater-item-e5b22ed\" href=\"https:\/\/www.linkedin.com\/in\/rashmi-veerabhadra-806503211\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Linkedin<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-linkedin\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1fee107 elementor-widget elementor-widget-text-editor\" data-id=\"1fee107\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Rashmi has a Master&#8217;s degree in Information Systems with Computer Science and over 2 years of experience as an operations engineer. Having worked with reputed companies like Autodesk, she has rich experience handling thousands of customer-reported cases pertaining to SAP sales, orders, and distribution. She has worked with multinational clients and has an eagerness to find creative solutions. Rashmi joined the team as an Operations and Support Executive. Her aim is to provide smooth and efficient support to the operations department and to support the learners throughout their journey with The CX Academy.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-53b5f5a\" data-id=\"53b5f5a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6e0cf85 elementor-widget__width-auto elementor-widget elementor-widget-image\" data-id=\"6e0cf85\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"596\" height=\"596\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/08\/geraldine.png\" class=\"attachment-large size-large wp-image-4895\" alt=\"\" srcset=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/08\/geraldine.png 596w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/08\/geraldine-300x300.png 300w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/08\/geraldine-100x100.png 100w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/08\/geraldine-150x150.png 150w\" sizes=\"(max-width: 596px) 100vw, 596px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3132c01 elementor-widget elementor-widget-heading\" data-id=\"3132c01\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Geraldine Tighe<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bf2159c elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"bf2159c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Accounts &amp; Financial Administration<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16d9573 elementor-widget elementor-widget-text-editor\" data-id=\"16d9573\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"MsoNormal\" style=\"margin-bottom: 0cm;\">Geraldine has worked for over 25 years in Accounts Office Management. She has vast <span style=\"font-style: inherit; font-weight: inherit; color: var( --e-global-color-text );\">experience of both manual &amp; computerised accounts and payroll. In the past she has also\u00a0<\/span><span style=\"font-style: inherit; font-weight: inherit; color: var( --e-global-color-text );\">worked for herself delivering training courses in Basic Bookkeeping Taxation Payroll and\u00a0<\/span><span style=\"font-style: inherit; font-weight: inherit; color: var( --e-global-color-text );\">Computerised Accounts for the various Government backed Development Partnerships\u00a0<\/span><span style=\"font-style: inherit; font-weight: inherit; color: var( --e-global-color-text );\">throughout the country, while also running a successful Contract Bookkeeping Service for a number <\/span><span style=\"font-style: inherit; font-weight: inherit; color: var( --e-global-color-text );\">of clients. Geraldine joined The CX Academy team to take care of the Accounts &amp; <\/span><span style=\"font-style: inherit; font-weight: inherit; color: var( --e-global-color-text );\">Financial Administration side of the business.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-0943fb5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0943fb5\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-fc11edb\" data-id=\"fc11edb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b6aec8f elementor-widget__width-auto elementor-widget elementor-widget-image\" data-id=\"b6aec8f\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/07\/siobhan-mallen.png\" class=\"attachment-large size-large wp-image-1949\" alt=\"\" srcset=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/07\/siobhan-mallen.png 300w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/07\/siobhan-mallen-100x100.png 100w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/07\/siobhan-mallen-150x150.png 150w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c962bf0 elementor-widget elementor-widget-heading\" data-id=\"c962bf0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Siobh\u00e1n Mallen<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f3139f1 elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"f3139f1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Course Director and Director of Learning<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0c8da06 elementor-widget__width-auto elementor-shape-rounded elementor-grid-0 elementor-widget elementor-widget-social-icons\" data-id=\"0c8da06\" data-element_type=\"widget\" data-widget_type=\"social-icons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-social-icons-wrapper elementor-grid\">\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-linkedin elementor-repeater-item-e5b22ed\" href=\"https:\/\/www.linkedin.com\/in\/siobhan-mallen\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Linkedin<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-linkedin\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d2410e elementor-widget elementor-widget-text-editor\" data-id=\"8d2410e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Siobh\u00e1n is a highly experienced Customer Experience (CX) professional with a unique blend of hands-on and strategic expertise. Her 20+ year career spans from frontline roles to management positions in product development, operations, and<br \/>customer care &#8211; ultimately leading her to her true passion: Customer Experience. Siobh\u00e1n has worked in organisations developing and delivering CX strategies, and more recently worked in a consultancy role with The CX Company. In this role Siobh\u00e1n worked with global brands to create and implement CX strategies. In her role as course director, Siobh\u00e1n has worked, along with other experts in the field, to develop the global standard in CX qualifications, via The CX Academy course offering. Siobh\u00e1n has recently taken on the role of Director of Learning with The CX Academy, ensuring all of our courses meet the exceptional standard our learners and graduates expect.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-dabbaed\" data-id=\"dabbaed\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4402d41 elementor-widget__width-auto elementor-widget elementor-widget-image\" data-id=\"4402d41\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2024\/06\/Brian-Horgan-min-1024x1024.png\" class=\"attachment-large size-large wp-image-8987\" alt=\"Brian Horgan\" srcset=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2024\/06\/Brian-Horgan-min-1024x1024.png 1024w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2024\/06\/Brian-Horgan-min-300x300.png 300w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2024\/06\/Brian-Horgan-min-150x150.png 150w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2024\/06\/Brian-Horgan-min-768x768.png 768w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2024\/06\/Brian-Horgan-min-1536x1536.png 1536w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2024\/06\/Brian-Horgan-min-600x600.png 600w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2024\/06\/Brian-Horgan-min-100x100.png 100w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2024\/06\/Brian-Horgan-min.png 1884w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cf3076a elementor-widget elementor-widget-heading\" data-id=\"cf3076a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Brian Horgan<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae0cc84 elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"ae0cc84\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Course Director<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-65f16c0 elementor-widget__width-auto elementor-shape-rounded elementor-grid-0 elementor-widget elementor-widget-social-icons\" data-id=\"65f16c0\" data-element_type=\"widget\" data-widget_type=\"social-icons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-social-icons-wrapper elementor-grid\">\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-linkedin elementor-repeater-item-e5b22ed\" href=\"https:\/\/www.linkedin.com\/in\/horganbrian\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Linkedin<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-linkedin\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d0ee483 elementor-widget elementor-widget-text-editor\" data-id=\"d0ee483\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"MsoNormal\">Brian has over 25 years\u2019 experience in Customer Experience strategy development and implementation either at a senior level within organisations or as a consultant. He has worked in a variety of sectors including banking, construction, medical, digital, the arts and non for profits both in Ireland and internationally. His previous roles range from Regional Manager for Customer Experience in Royal Bank of Scotland (Ulster Bank) to Development Director for the Abbey Theatre, Ireland\u2019s national theatre. He has also run his own consultancy practice with clients that are leaders in their field. He has had articles published by the Irish Management Institute and IBEC (a business networking body). He recently completed an honours Master of Science (MSc.) specialising in Customer Experience.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-d12d153 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d12d153\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-b3a4eec\" data-id=\"b3a4eec\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-82cff9f elementor-widget__width-auto elementor-widget elementor-widget-image\" data-id=\"82cff9f\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"440\" height=\"434\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/08\/michele.png\" class=\"attachment-large size-large wp-image-4897\" alt=\"\" srcset=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/08\/michele.png 440w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/08\/michele-100x100.png 100w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/08\/michele-300x296.png 300w\" sizes=\"(max-width: 440px) 100vw, 440px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-26ceb02 elementor-widget elementor-widget-heading\" data-id=\"26ceb02\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Michele O'Sullivan<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d7a359 elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"6d7a359\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Course Director<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e00682 elementor-widget__width-auto elementor-shape-rounded elementor-grid-0 elementor-widget elementor-widget-social-icons\" data-id=\"5e00682\" data-element_type=\"widget\" data-widget_type=\"social-icons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-social-icons-wrapper elementor-grid\">\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-linkedin elementor-repeater-item-e5b22ed\" href=\"https:\/\/www.linkedin.com\/in\/micheleosullivan1\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Linkedin<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-linkedin\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d237abc elementor-widget elementor-widget-text-editor\" data-id=\"d237abc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Dr. Michele O\u2019Sullivan works with the team delivering the Professional Diploma in CX. Michele lectures in DCU Business School in Enterprise and Innovation, specialising in marketing subjects. She is also part of the academic team in Tangent, Trinity College Ideas Workspace. Her qualifications include degrees in Business Studies (BBS); Financial Services (Diploma); Strategic Management (MSc); and Social Enterprise\/Action Research (PhD). Work experience includes Financial Services, (Strategic Development, Marketing and Sales); Director and general management roles in a social enterprise providing childcare; and academic roles in various universities and educational institutions in Dublin, Ireland.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-ef38d98\" data-id=\"ef38d98\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bc5b237 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bc5b237\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-da1830e\" data-id=\"da1830e\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-cccb975 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cccb975\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-d5e2d78\" data-id=\"d5e2d78\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-50d1069 elementor-widget elementor-widget-heading\" data-id=\"50d1069\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Why Choose<br>\nThe CX Academy?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec73a4d br-none elementor-widget elementor-widget-text-editor\" data-id=\"ec73a4d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Our CX courses are suitable for a wide range of<br>learners from junior staff right through to professionals<br>and executives in business and up to CEOs.<\/p>\n<p>Our entry level CX Essentials Course is motivational and <br>suitable for all employees.<\/p>\n<p>The Professional Certificate course is suitable for all customer-facing employees, team leaders and customer champions. It is also highly relevant for customer-facing teams in contact Centers or customer care desks.<\/p>\n<p>Our Professional Diploma course is aimed at customer <br>executives and CX professionals leading companies in CX <br>strategies and initiatives.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-539a3fd\" data-id=\"539a3fd\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f5104c9 elementor-widget__width-auto elementor-widget-tablet__width-inherit elementor-widget elementor-widget-image\" data-id=\"f5104c9\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"936\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/07\/CX-Academy-certificates-example-1024x936.png\" class=\"attachment-large size-large wp-image-13221\" alt=\"CX Academy certificates example\" srcset=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/07\/CX-Academy-certificates-example-1024x936.png 1024w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/07\/CX-Academy-certificates-example-300x274.png 300w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/07\/CX-Academy-certificates-example-768x702.png 768w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/07\/CX-Academy-certificates-example-600x549.png 600w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/07\/CX-Academy-certificates-example.png 1410w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-348b937 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"348b937\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0ec378f\" data-id=\"0ec378f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7082c4a elementor-widget elementor-widget-shortcode\" data-id=\"7082c4a\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t<footer data-elementor-type=\"section\" data-elementor-id=\"1571\" class=\"elementor elementor-1571\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7f8d73b6 counter-sec elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7f8d73b6\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-2b94039\" data-id=\"2b94039\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1e991457 elementor-widget elementor-widget-counter\" data-id=\"1e991457\" data-element_type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">Feel their career<br> prospects have improved<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"87\" data-from-value=\"0\" data-delimiter=\" \">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">%<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-6d5e15f2\" data-id=\"6d5e15f2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6c380b23 elementor-widget elementor-widget-counter\" data-id=\"6c380b23\" data-element_type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">Have put the<br> course learnings into practice<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"100\" data-from-value=\"0\" data-delimiter=\" \">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">%<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-46042b86\" data-id=\"46042b86\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-76f31dbf elementor-widget elementor-widget-counter\" data-id=\"76f31dbf\" data-element_type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">Feel their companies<br> will benefit from the course<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"93\" data-from-value=\"0\" data-delimiter=\" \">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">%<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/footer>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fba270f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fba270f\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2c57ed0\" data-id=\"2c57ed0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4014a8b elementor-widget elementor-widget-heading\" data-id=\"4014a8b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What Our Graduates Say?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d840d4 elementor-widget elementor-widget-heading\" data-id=\"9d840d4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Our graduates not only gain a valuable career qualification, \nthey enjoy the experience too!<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-662b045 testimonials-grid2 elementor-widget elementor-widget-shortcode\" data-id=\"662b045\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t<div class=\"blow-wrapper\">\r\n\t\t<div id=\"recent-testimonial-list\" class=\"testimonial-list\">\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonial-item 1 left\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"testimonial-item-inner\">\r\n\t\t\t\t\t\t<div class=\"testimonial-contain\">\t\r\n\t\t\t\t\t\t\t<h6 class=\"testimonial-title\"> Melanie Fischer <\/h6>\t\t\t\t\t\t\t\t<span class=\"entry-date\">Partner & Manager Customer Care Central Retail, Waitrose & Partners<\/span>\r\n\t\t\t\t\t\t\t<div class=\"testimonial-prg\"><p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;I thoroughly enjoyed every aspect of the CX Diploma course. It was easy to follow and I particularly enjoyed the videos being in short, digestible nuggets. It was a great mix of online videos, assessments and multiple choice exams to check my understanding of the topics. The course benefits both my current role managing a busy and growing contact centre but also will benefit my future career prospects as I feel well equipped to be able to adapt my learning to whatever role I do in the future. Thank you CX Academy for such an engaging and informative course.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:897,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0}\">I thoroughly enjoyed every aspect of the CX Diploma course. It was easy to follow and I particularly enjoyed the videos being in short, digestible nuggets. It was a great mix of online videos, assessments and multiple choice exams to check my understanding of the topics. The course benefits both my current role managing a busy and growing contact centre but also will benefit my future career prospects as I feel well equipped to be able to adapt my learning to whatever role I do in the future. Thank you CX Academy for such an engaging and informative course.<\/span><\/p>\n<\/div>\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t<div class=\"testimonial-img\"> \r\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/08\/waitrose-3.png\" class=\"attachment-medium size-medium wp-post-image\" alt=\"\" \/> \r\n\t\t\t\t\t\t\t<\/div> \r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonial-item 2 center\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"testimonial-item-inner\">\r\n\t\t\t\t\t\t<div class=\"testimonial-contain\">\t\r\n\t\t\t\t\t\t\t<h6 class=\"testimonial-title\"> Christina Meehan <\/h6>\t\t\t\t\t\t\t\t<span class=\"entry-date\">Client Services Manager, BT Group<\/span>\r\n\t\t\t\t\t\t\t<div class=\"testimonial-prg\"><p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;I highly recommended this course for anyone and those who are customer-facing in particular. The course content is easy to follow and reinforces the same wording and theme throughout, so it becomes the new way of thinking and working for everyone in the organisation.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:899,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:15724527},&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0}\">I highly recommended this course for anyone and those who are customer-facing in particular. The course content is easy to follow and reinforces the same wording and theme throughout, so it becomes the new way of thinking and working for everyone in the organisation.<\/span><\/p>\n<\/div>\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t<div class=\"testimonial-img\"> \r\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/08\/bt-3.png\" class=\"attachment-medium size-medium wp-post-image\" alt=\"\" \/> \r\n\t\t\t\t\t\t\t<\/div> \r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonial-item 3 right\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"testimonial-item-inner\">\r\n\t\t\t\t\t\t<div class=\"testimonial-contain\">\t\r\n\t\t\t\t\t\t\t<h6 class=\"testimonial-title\"> Pierre Brouquet <\/h6>\t\t\t\t\t\t\t\t<span class=\"entry-date\">Directeur Activit\u00e9s Ville et Gaz Th\u00e9rapeutiques H\u00f4pital, Air Liquide<\/span>\r\n\t\t\t\t\t\t\t<div class=\"testimonial-prg\"><p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;I must say the course has been an \u2018eye opener\u2019. Before the course, I felt like CX was kind of the new \u2018digital\u2019 - something everybody talks about but nobody really does or understands. Now I feel really comfortable talking about CX and how it can transform a business and I am convinced it is a key concept to master in an increasingly digital world in which technology tends to forget that our customers are ... humans! The modules were really good, with written summaries and documentation but also the articles were very useful.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:897,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0}\">I must say the course has been an \u2018eye opener\u2019. Before the course, I felt like CX was kind of the new \u2018digital\u2019 &#8211; something everybody talks about but nobody really does or understands. Now I feel really comfortable talking about CX and how it can transform a business and I am convinced it is a key concept to master in an increasingly digital world in which technology tends to forget that our customers are &#8230; humans! The modules were really good, with written summaries and documentation but also the articles were very useful.<\/span><\/p>\n<\/div>\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t<div class=\"testimonial-img\"> \r\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/08\/airliquide-4.png\" class=\"attachment-medium size-medium wp-post-image\" alt=\"\" \/> \r\n\t\t\t\t\t\t\t<\/div> \r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonial-item 4 left\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"testimonial-item-inner\">\r\n\t\t\t\t\t\t<div class=\"testimonial-contain\">\t\r\n\t\t\t\t\t\t\t<h6 class=\"testimonial-title\"> Nikki Kooner-Ramm <\/h6>\t\t\t\t\t\t\t\t<span class=\"entry-date\">Business Analyst, University of Bristol<\/span>\r\n\t\t\t\t\t\t\t<div class=\"testimonial-prg\"><p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;I found the Professional Certificate in CX really useful in understanding the benefits and principles of CX, and how we can implement this within our organisation. I think the course was very well structured and easy to follow with lots of really useful references to external material. We are already starting to apply the learnings.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:899,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:15724527},&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0}\">I found the Professional Certificate in CX really useful in understanding the benefits and principles of CX, and how we can implement this within our organisation. I think the course was very well structured and easy to follow with lots of really useful references to external material. We are already starting to apply the learnings.<\/span><\/p>\n<\/div>\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t<div class=\"testimonial-img\"> \r\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/08\/universityofbristol-2.png\" class=\"attachment-medium size-medium wp-post-image\" alt=\"\" \/> \r\n\t\t\t\t\t\t\t<\/div> \r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonial-item 5 center\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"testimonial-item-inner\">\r\n\t\t\t\t\t\t<div class=\"testimonial-contain\">\t\r\n\t\t\t\t\t\t\t<h6 class=\"testimonial-title\"> Jeanne Ogilvie <\/h6>\t\t\t\t\t\t\t\t<span class=\"entry-date\">Customer Strategy and Applied Design Manager, Deloitte Australia<\/span>\r\n\t\t\t\t\t\t\t<div class=\"testimonial-prg\"><p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;This is by far the best course I\u2019ve taken since my university days. The depth, the quality, the hands on practical application, the format and the service were all absolutely brilliant. All in all, this CX Diploma gave me new tools, new perspectives and most of all the knowledge, insight and confidence I needed to pursue my CX career. It didn\u2019t feel like a course as much as an exhilarating, intelligent and inspiring experience. I\u2019m actually really sad it\u2019s over!&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:897,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0}\">This is by far the best course I\u2019ve taken since my university days. The depth, the quality, the hands on practical application, the format and the service were all absolutely brilliant. All in all, this CX Diploma gave me new tools, new perspectives and most of all the knowledge, insight and confidence I needed to pursue my CX career. It didn\u2019t feel like a course as much as an exhilarating, intelligent and inspiring experience. I\u2019m actually really sad it\u2019s over!<\/span><\/p>\n<\/div>\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t<div class=\"testimonial-img\"> \r\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/08\/deloitte-3.png\" class=\"attachment-medium size-medium wp-post-image\" alt=\"\" \/> \r\n\t\t\t\t\t\t\t<\/div> \r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonial-item 6 right\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"testimonial-item-inner\">\r\n\t\t\t\t\t\t<div class=\"testimonial-contain\">\t\r\n\t\t\t\t\t\t\t<h6 class=\"testimonial-title\"> Rodrigo Massa <\/h6>\t\t\t\t\t\t\t\t<span class=\"entry-date\">Operations & Change, ING Bank<\/span>\r\n\t\t\t\t\t\t\t<div class=\"testimonial-prg\"><p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;I really enjoyed the CX course, especially the examples given and the CX framework presented. I also liked how it was structured as it made it easier to follow and how the tools given, can be applied anywhere. Overall, for me, it was really insightful, very applicable and completely worth it.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:899,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:15724527},&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0}\">I really enjoyed the CX course, especially the examples given and the CX framework presented. I also liked how it was structured as it made it easier to follow and how the tools given, can be applied anywhere. Overall, for me, it was really insightful, very applicable and completely worth it.<\/span><\/p>\n<\/div>\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t<div class=\"testimonial-img\"> \r\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/08\/ing-3.png\" class=\"attachment-medium size-medium wp-post-image\" alt=\"\" \/> \r\n\t\t\t\t\t\t\t<\/div> \r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonial-item 7 left\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"testimonial-item-inner\">\r\n\t\t\t\t\t\t<div class=\"testimonial-contain\">\t\r\n\t\t\t\t\t\t\t<h6 class=\"testimonial-title\"> Werner Jacobs <\/h6>\t\t\t\t\t\t\t\t<span class=\"entry-date\">Customer Care Manager, Fluidra<\/span>\r\n\t\t\t\t\t\t\t<div class=\"testimonial-prg\"><p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;I experienced firsthand how the needs of customers change and how important emotional factors are when dealing with customers and people in general. The CX Academy's Diploma course addressed every question and concern I had in this changing world in delivering excellent customer service and ultimately the overall customer experience. The course was well planned and I could complete it within 8 months between my busy schedule at work. I am very proud to be a qualified CX Professional and The CX Academy made it possible. I can grow in my position and more importantly lead by example when dealing with customers on all levels. CX is contagious and I can see a difference in the way my staff deals with customers. Their focus has changed from service which was more function to the experience which is all about emotions. My next step is to use all the tools and knowledge gained in this course to get buy-in from the executive level to grow CX in Fluidra South Africa and hopefully Fluidra Global.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:7107,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215},&quot;9&quot;:0,&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0},&quot;15&quot;:&quot;Arial&quot;}\">I experienced firsthand how the needs of customers change and how important emotional factors are when dealing with customers and people in general. The CX Academy&#8217;s Diploma course addressed every question and concern I had in this changing world in delivering excellent customer service and ultimately the overall customer experience. The course was well planned and I could complete it within 8 months between my busy schedule at work. I am very proud to be a qualified CX Professional and The CX Academy made it possible. I can grow in my position and more importantly lead by example when dealing with customers on all levels. CX is contagious and I can see a difference in the way my staff deals with customers. Their focus has changed from service which was more function to the experience which is all about emotions. My next step is to use all the tools and knowledge gained in this course to get buy-in from the executive level to grow CX in Fluidra South Africa and hopefully Fluidra Global.<\/span><\/p>\n<\/div>\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t<div class=\"testimonial-img\"> \r\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/08\/flurida-3.png\" class=\"attachment-medium size-medium wp-post-image\" alt=\"\" \/> \r\n\t\t\t\t\t\t\t<\/div> \r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonial-item 8 center\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"testimonial-item-inner\">\r\n\t\t\t\t\t\t<div class=\"testimonial-contain\">\t\r\n\t\t\t\t\t\t\t<h6 class=\"testimonial-title\"> Michael Birch <\/h6>\t\t\t\t\t\t\t\t<span class=\"entry-date\">Head of Customer Success, Tricent<\/span>\r\n\t\t\t\t\t\t\t<div class=\"testimonial-prg\"><p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;This course provides an excellent overview of the principles of CX and explains how to start a CX improvement within your company. \\r\\nIt is well organized, interesting, and timed appropriately to accommodate the majority of people's busy work schedules. \\r\\nIt fills a critical market niche and is the first course of its kind I've encountered where you also have the Customer Journey as an integrated part of this.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:7107,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215},&quot;9&quot;:0,&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0},&quot;15&quot;:&quot;Arial&quot;}\">This course provides an excellent overview of the principles of CX and explains how to start a CX improvement within your company.<br \/>\nIt is well organized, interesting, and timed appropriately to accommodate the majority of people&#8217;s busy work schedules.<br \/>\nIt fills a critical market niche and is the first course of its kind I&#8217;ve encountered where you also have the Customer Journey as an integrated part of this.<\/span><\/p>\n<\/div>\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t<div class=\"testimonial-img\"> \r\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/08\/tricent-3.png\" class=\"attachment-medium size-medium wp-post-image\" alt=\"\" \/> \r\n\t\t\t\t\t\t\t<\/div> \r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonial-item 9 right\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"testimonial-item-inner\">\r\n\t\t\t\t\t\t<div class=\"testimonial-contain\">\t\r\n\t\t\t\t\t\t\t<h6 class=\"testimonial-title\"> Nat Brown <\/h6>\t\t\t\t\t\t\t\t<span class=\"entry-date\">TH March<\/span>\r\n\t\t\t\t\t\t\t<div class=\"testimonial-prg\"><p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;I really enjoyed the CX course, especially the examples given and the CX framework presented. I also liked how it was structured as it made it easier to follow and how the tools given, can be applied anywhere. Overall, for me, it was really insightful, very applicable and completely worth it.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:899,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:15724527},&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0}\">I really enjoyed the CX course, especially the examples given and the CX framework presented. I also liked how it was structured as it made it easier to follow and how the tools given, can be applied anywhere. Overall, for me, it was really insightful, very applicable and completely worth it.<\/span><\/p>\n<\/div>\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t<div class=\"testimonial-img\"> \r\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/08\/thmarch-3.png\" class=\"attachment-medium size-medium wp-post-image\" alt=\"\" \/> \r\n\t\t\t\t\t\t\t<\/div> \r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonial-item 10 left\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"testimonial-item-inner\">\r\n\t\t\t\t\t\t<div class=\"testimonial-contain\">\t\r\n\t\t\t\t\t\t\t<h6 class=\"testimonial-title\"> Lucy Mugford <\/h6>\t\t\t\t\t\t\t\t<span class=\"entry-date\">Customer Experience Manager, Nualtra<\/span>\r\n\t\t\t\t\t\t\t<div class=\"testimonial-prg\"><p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;I have really enjoyed the CX Academy Professional Diploma in Customer Experience! The course content was presented well, the videos were very engaging, and the assignments were actually very fun to complete! Being able to complete the course at my own pace was great and I didn\u2019t feel overloaded with work. I feel like I have really enhanced my knowledge of CX and have been able to apply this knowledge within my company throughout my CX Academy journey. I am looking forward to continuing to apply the practices I have learned and ensure CX is a top priority!&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:7107,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215},&quot;9&quot;:0,&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0},&quot;15&quot;:&quot;Arial&quot;}\">I have really enjoyed the CX Academy Professional Diploma in Customer Experience! The course content was presented well, the videos were very engaging, and the assignments were actually very fun to complete! Being able to complete the course at my own pace was great and I didn\u2019t feel overloaded with work. I feel like I have really enhanced my knowledge of CX and have been able to apply this knowledge within my company throughout my CX Academy journey. I am looking forward to continuing to apply the practices I have learned and ensure CX is a top priority!<\/span><\/p>\n<\/div>\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t<div class=\"testimonial-img\"> \r\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/08\/nualtra-3.png\" class=\"attachment-medium size-medium wp-post-image\" alt=\"\" \/> \r\n\t\t\t\t\t\t\t<\/div> \r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<div style=\"display:none;\" class=\"testimonial-item testimonial_more 11 center\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"testimonial-item-inner\">\r\n\t\t\t\t\t\t<div class=\"testimonial-contain\">\t\r\n\t\t\t\t\t\t\t<h6 class=\"testimonial-title\"> Chris Clarke <\/h6>\t\t\t\t\t\t\t\t<span class=\"entry-date\">Marketing Manager, Springpack<\/span>\r\n\t\t\t\t\t\t\t<div class=\"testimonial-prg\"><p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;From start to finish, I really enjoyed completing my Professional Certificate in CX. It\u2019s a great course, running through key best practices, as well as being packed full of hints and tips along the way! Putting the customer front and centre of everything you do is essential to running a successful business, and this course helped no end!&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:899,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:15724527},&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0}\">From start to finish, I really enjoyed completing my Professional Certificate in CX. It\u2019s a great course, running through key best practices, as well as being packed full of hints and tips along the way! Putting the customer front and centre of everything you do is essential to running a successful business, and this course helped no end!<\/span><\/p>\n<\/div>\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t<div class=\"testimonial-img\"> \r\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/08\/springback-3.png\" class=\"attachment-medium size-medium wp-post-image\" alt=\"\" \/> \r\n\t\t\t\t\t\t\t<\/div> \r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<div style=\"display:none;\" class=\"testimonial-item testimonial_more 12 right\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"testimonial-item-inner\">\r\n\t\t\t\t\t\t<div class=\"testimonial-contain\">\t\r\n\t\t\t\t\t\t\t<h6 class=\"testimonial-title\"> Tej Panesar <\/h6>\t\t\t\t\t\t\t\t<span class=\"entry-date\">Senior Exutsomer Experience & Analysis Manager, Legal & General<\/span>\r\n\t\t\t\t\t\t\t<div class=\"testimonial-prg\"><p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Enjoyed being part of the professional Diploma course and was delighted to complete this with a distinction . The programme offered high value content, great takeaways and templates which was relatable to the role I am in currently. The course structure was great to go through and kept me well engaged. The case study examples were really interesting and brought the whole CX Framework to life. Would recommend this course to anyone interested in pursuing a career in Customer Experience!&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:7107,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215},&quot;9&quot;:0,&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0},&quot;15&quot;:&quot;Arial&quot;}\">Enjoyed being part of the professional Diploma course and was delighted to complete this with a distinction . The programme offered high value content, great takeaways and templates which was relatable to the role I am in currently. The course structure was great to go through and kept me well engaged. The case study examples were really interesting and brought the whole CX Framework to life. Would recommend this course to anyone interested in pursuing a career in Customer Experience!<\/span><\/p>\n<\/div>\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t<div class=\"testimonial-img\"> \r\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/08\/legalandgeneral-3.png\" class=\"attachment-medium size-medium wp-post-image\" alt=\"\" \/> \r\n\t\t\t\t\t\t\t<\/div> \r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<div style=\"display:none;\" class=\"testimonial-item testimonial_more 13 left\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"testimonial-item-inner\">\r\n\t\t\t\t\t\t<div class=\"testimonial-contain\">\t\r\n\t\t\t\t\t\t\t<h6 class=\"testimonial-title\"> Declan Buckley <\/h6>\t\t\t\t\t\t\t\t<span class=\"entry-date\">CX Leader & Change Project Manager, Decca<\/span>\r\n\t\t\t\t\t\t\t<div class=\"testimonial-prg\"><p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;This was definitely a good investment. The Professional Diploma course is comprehensive and provides graduates with the framework, techniques, tools and templates to build and support world class CX programmes, no matter what the organisation. The professionalism of the delivery, the variety of presenters, many of them practitioners in their own day jobs, and the linking of the content to contemporary businesses and scenarios all help to bring the materials to life. &quot;}\" data-sheets-userformat=\"{&quot;2&quot;:7107,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215},&quot;9&quot;:0,&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0},&quot;15&quot;:&quot;Arial&quot;}\">This was definitely a good investment. The Professional Diploma course is comprehensive and provides graduates with the framework, techniques, tools and templates to build and support world class CX programmes, no matter what the organisation. The professionalism of the delivery, the variety of presenters, many of them practitioners in their own day jobs, and the linking of the content to contemporary businesses and scenarios all help to bring the materials to life. <\/span><\/p>\n<\/div>\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t<div class=\"testimonial-img\"> \r\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/08\/decca-2.png\" class=\"attachment-medium size-medium wp-post-image\" alt=\"\" \/> \r\n\t\t\t\t\t\t\t<\/div> \r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"elementor-widget-button\" style=\"text-align: center;\"><button id=\"load-more-testimonial\" class=\"elementor-button-link elementor-button elementor-size-sm\">Load More<\/button><\/div>\r\n\t\t\t<\/div>\r\n\t\r\n\t<script type=\"text\/javascript\"> \r\n\r\n\t\r\n\tjQuery(document).ready(function(){\r\n\t\t\r\n\t\tjQuery('#load-more-testimonial').click(function(){\r\n\t\t\t jQuery(this).text(function(i, v){\r\n               return v === 'Load More' ? 'Load Less' : 'Load More' \r\n            });\r\n\t\t\tjQuery(\".testimonial_more\").slideToggle(750);\r\n\t\t});\r\n \r\n\t});\r\n \r\n\t<\/script>\r\n\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3e752ec elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"3e752ec\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f02ddd6\" data-id=\"f02ddd6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2ab0bdc elementor-widget elementor-widget-shortcode\" data-id=\"2ab0bdc\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t<footer data-elementor-type=\"section\" data-elementor-id=\"2543\" class=\"elementor elementor-2543\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1affc3d9 br-none elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1affc3d9\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7112b593\" data-id=\"7112b593\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4a991e13 elementor-widget elementor-widget-heading\" data-id=\"4a991e13\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Become a<br>\nCertified CX Professional<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28e19e81 elementor-widget elementor-widget-text-editor\" data-id=\"28e19e81\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Become a certified Customer Experience professional this year. <br \/><br \/>Our university credit-rated programs will enhance your skill set and support your career progression.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f794949 elementor-widget__width-auto elementor-widget-mobile__width-auto elementor-widget elementor-widget-button\" data-id=\"2f794949\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/thecxacademy.org\/professional-diploma-in-customer-experience\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Professional Diploma<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4bbe0b2e elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"4bbe0b2e\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/thecxacademy.org\/professional-certificate-in-customer-experience\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Professional Certificate<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-16903cb\" data-id=\"16903cb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7bafa0c2 shape-image elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"7bafa0c2\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"630\" height=\"945\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/07\/becomecxprof.jpg\" class=\"attachment-large size-large wp-image-1001\" alt=\"\" srcset=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/07\/becomecxprof.jpg 630w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/07\/becomecxprof-600x900.jpg 600w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/07\/becomecxprof-200x300.jpg 200w\" sizes=\"(max-width: 630px) 100vw, 630px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/footer>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6612315a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6612315a\" data-element_type=\"section\" id=\"request-more\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-43973bf3\" data-id=\"43973bf3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1f5b8ad9 elementor-widget elementor-widget-heading\" data-id=\"1f5b8ad9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Request more details<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-39b0bc13 elementor-widget elementor-widget-text-editor\" data-id=\"39b0bc13\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Please fill out the form and one of our team will be in touch to give you more details about the course and answer any questions you may have.<\/p><p>Or if you\u2019re happy to get started, you can<br \/><span style=\"color: #000000;\"><a style=\"color: #000000;\" href=\"#\">enrol today<\/a><\/span>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1b1a5233\" data-id=\"1b1a5233\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element 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.hs-input:focus{border-color:#000 !important;} .white-form .hs-error-msg, .white-form .hs-error-msgs{font-size:13px; color:#d10000; padding:0; margin:5px 0 0; list-style:none; line-height: 1; font-weight:400 !important;} .hs-form-field, .hs_submit{margin-bottom:24px; width:100%; padding: 0 10px;} .hs-form-field label{font-weight:700;} .pop-form.white-form textarea.hs-input{height:100px !important;} .pop-form .hs-form .hs-button{background-color:#003333 !important;} .pop-form .hs-form .hs-button:hover{background-color:#002424 !important;} .pop-form.white-form .hs-form-field.hs-firstname, .pop-form.white-form .hs-form-field.hs-lastname{width:50%;} .hs_error_rollup .hs-error-msgs{font-size: 20px; padding: 0 10px; margin-bottom: 30px;} .submitted-message p{font-size: 22px; text-align: center; padding: 25px; background-color: #42ba96; color: #fff; font-weight: 700;} .hs_submit{margin-bottom:0 !important;}\"\r\n  });\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>December Special Offer &#8211; Sale Ends December 31st! About The CX Academy The CX Academy sets the global standard for Customer Experience learning and certification. We passionately believe that achieving Customer Experience Excellence is vital for all organisations. From increasing the profits of B2B, B2C companies to non-profit and government organisations, everyone will benefit from [&hellip;]<\/p>\n","protected":false},"author":17,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1847","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/thecxacademy.org\/wp-json\/wp\/v2\/pages\/1847","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thecxacademy.org\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/thecxacademy.org\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/thecxacademy.org\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/thecxacademy.org\/wp-json\/wp\/v2\/comments?post=1847"}],"version-history":[{"count":374,"href":"https:\/\/thecxacademy.org\/wp-json\/wp\/v2\/pages\/1847\/revisions"}],"predecessor-version":[{"id":14779,"href":"https:\/\/thecxacademy.org\/wp-json\/wp\/v2\/pages\/1847\/revisions\/14779"}],"wp:attachment":[{"href":"https:\/\/thecxacademy.org\/wp-json\/wp\/v2\/media?parent=1847"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}