{"id":2134,"date":"2022-07-20T10:46:15","date_gmt":"2022-07-20T10:46:15","guid":{"rendered":"https:\/\/thecxacademy.org\/?page_id=2134"},"modified":"2025-12-01T09:31:45","modified_gmt":"2025-12-01T09:31:45","slug":"faq","status":"publish","type":"page","link":"https:\/\/thecxacademy.org\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"2134\" class=\"elementor elementor-2134\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a06035e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a06035e\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1e50d2e\" data-id=\"1e50d2e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-68ab7b1 elementor-widget elementor-widget-heading\" data-id=\"68ab7b1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">December Special Offer - Sale Ends December 31st!<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1901a08 hero br-none elementor-section-height-min-height elementor-section-items-stretch elementor-section-boxed elementor-section-height-default\" data-id=\"1901a08\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ebf6b53\" data-id=\"ebf6b53\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-2e09b9b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2e09b9b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-0e9d0b9\" data-id=\"0e9d0b9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-23cb2a0 elementor-hidden-desktop elementor-widget elementor-widget-image\" data-id=\"23cb2a0\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"494\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/07\/faq_title1-1024x494.jpg\" class=\"attachment-large size-large wp-image-2183\" alt=\"\" srcset=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/07\/faq_title1-1024x494.jpg 1024w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/07\/faq_title1-600x289.jpg 600w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/07\/faq_title1-300x145.jpg 300w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/07\/faq_title1-768x370.jpg 768w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/07\/faq_title1-1536x741.jpg 1536w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/07\/faq_title1.jpg 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a132f31 elementor-headline--style-highlight elementor-widget elementor-widget-animated-headline\" data-id=\"a132f31\" data-element_type=\"widget\" data-settings=\"{&quot;headline_style&quot;:&quot;highlight&quot;,&quot;marker&quot;:&quot;circle&quot;,&quot;highlight_animation_duration&quot;:1200}\" data-widget_type=\"animated-headline.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h1 class=\"elementor-headline\">\n\t\t\t\t\t<span class=\"elementor-headline-plain-text elementor-headline-text-wrapper\">Frequently Asked Questions <\/span>\n\t\t\t\t<span class=\"elementor-headline-dynamic-wrapper elementor-headline-text-wrapper\">\n\t\t\t\t<\/span>\n\t\t\t\t<\/h1>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-0229f33 right-full-img hero-shape\" data-id=\"0229f33\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0f6b2cf elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"0f6b2cf\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1536\" height=\"1024\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/07\/faq_title-new-1536x1024.jpg\" class=\"attachment-1536x1536 size-1536x1536 wp-image-2332\" alt=\"\" srcset=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/07\/faq_title-new-1536x1024.jpg 1536w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/07\/faq_title-new-600x400.jpg 600w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/07\/faq_title-new-300x200.jpg 300w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/07\/faq_title-new-768x512.jpg 768w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/07\/faq_title-new-1024x683.jpg 1024w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/07\/faq_title-new.jpg 1920w\" sizes=\"(max-width: 1536px) 100vw, 1536px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-110f9c7 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"110f9c7\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f816dad\" data-id=\"f816dad\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3e92c81 faq-style elementor-widget elementor-widget-accordion\" data-id=\"3e92c81\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6561\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-6561\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\"><path d=\"M0 9.16667H20M9.85075 0V20\" stroke=\"black\" stroke-width=\"2\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"20\" height=\"20\" id=\"Layer_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 20 20\" style=\"enable-background:new 0 0 20 20;\" xml:space=\"preserve\"><g>\t<polygon points=\"11.3,8.2 10.9,8.2 0,8.2 0,10.2 8.9,10.2 10.9,10.2 20,10.2 20,8.2  \"><\/polygon><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Who are these courses for?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-6561\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-6561\"><p>Our CX courses are suitable for a wide range of learners from junior staff right through to professionals and executives in business and up to CEOs. Our entry-level CX Essentials course is highly motivational and suitable for all employees.<\/p><p>Professional Certificate course is suitable and rewarding for all customer-facing employees, team leaders and customer champions.<\/p><p>The Professional Certificate course is also highly relevant for customer-facing teams in contact centres or customer care desks.<\/p><p>Our Professional Diploma is suitable for executives, leadership and management professionals who feel a thorough and practical knowledge of Customer Experience will help them gain an advantage for their business and career.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6562\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-6562\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\"><path d=\"M0 9.16667H20M9.85075 0V20\" stroke=\"black\" stroke-width=\"2\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"20\" height=\"20\" id=\"Layer_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 20 20\" style=\"enable-background:new 0 0 20 20;\" xml:space=\"preserve\"><g>\t<polygon points=\"11.3,8.2 10.9,8.2 0,8.2 0,10.2 8.9,10.2 10.9,10.2 20,10.2 20,8.2  \"><\/polygon><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How are they delivered?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-6562\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-6562\"><p>All our courses are delivered online through our Learning Management System. It\u2019s easy to use and means you can study at your own pace, on any device and from any place.<\/p><p>You will have access to video lectures; downloadable templates; case studies; assignments and recommended reading lists. Also, we will support you every step of the way along your journey.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6563\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-6563\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\"><path d=\"M0 9.16667H20M9.85075 0V20\" stroke=\"black\" stroke-width=\"2\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"20\" height=\"20\" id=\"Layer_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 20 20\" style=\"enable-background:new 0 0 20 20;\" xml:space=\"preserve\"><g>\t<polygon points=\"11.3,8.2 10.9,8.2 0,8.2 0,10.2 8.9,10.2 10.9,10.2 20,10.2 20,8.2  \"><\/polygon><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How is the course assessed?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-6563\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-6563\"><p>We understand that many of our learners are working everyday and some may be studying outside regular office hours. This is why the Professional Certificate programme offers Continuous Assessment grading. You will have two Assessments: one after Module 3 and another one after Module 6. The assessments are multiple choice, fun to do and will give you a great sense of accomplishment.<\/p><p>The Professional Diploma in CX course has also two Assessments: one after Module 5 and another one after Module 10. You will also have practical assignments that will help you to put your learnings into practice.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6564\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-6564\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\"><path d=\"M0 9.16667H20M9.85075 0V20\" stroke=\"black\" stroke-width=\"2\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"20\" height=\"20\" id=\"Layer_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 20 20\" style=\"enable-background:new 0 0 20 20;\" xml:space=\"preserve\"><g>\t<polygon points=\"11.3,8.2 10.9,8.2 0,8.2 0,10.2 8.9,10.2 10.9,10.2 20,10.2 20,8.2  \"><\/polygon><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Do I need to have any experience?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-6564\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-6564\"><p>It is not essential and in fact many of our graduates had very little knowledge of CX before they started. The fundamentals of CX are relevant to the fundamentals of all business knowledge.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6565\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-6565\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\"><path d=\"M0 9.16667H20M9.85075 0V20\" stroke=\"black\" stroke-width=\"2\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"20\" height=\"20\" id=\"Layer_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 20 20\" style=\"enable-background:new 0 0 20 20;\" xml:space=\"preserve\"><g>\t<polygon points=\"11.3,8.2 10.9,8.2 0,8.2 0,10.2 8.9,10.2 10.9,10.2 20,10.2 20,8.2  \"><\/polygon><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I pay?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-6565\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-6565\"><p>You can pay online by credit card or we can send you an invoice with our bank account details for you to do a bank transfer. Also, there is a payment plan available. Please get in touch with us to find out more.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6566\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-6566\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\"><path d=\"M0 9.16667H20M9.85075 0V20\" stroke=\"black\" stroke-width=\"2\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"20\" height=\"20\" id=\"Layer_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 20 20\" style=\"enable-background:new 0 0 20 20;\" xml:space=\"preserve\"><g>\t<polygon points=\"11.3,8.2 10.9,8.2 0,8.2 0,10.2 8.9,10.2 10.9,10.2 20,10.2 20,8.2  \"><\/polygon><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How long will it take me to complete the Professional Certificate in CX course?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-6566\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-6566\"><p>The Certificate course is open for 3 months but you can obviously work faster. 3 months is plenty of time \u2013 so don\u2019t worry. Regarding time taken to complete the course, it is very much up to each individual learner. Also, you should allow a commitment of about 14 hours for video lectures and assessments. Although they do not form part of your assessment, there are assignments and additional reading lists that we recommend. We estimate that if you dedicate two hours per week to your course, that will work fine.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6567\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-6567\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\"><path d=\"M0 9.16667H20M9.85075 0V20\" stroke=\"black\" stroke-width=\"2\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"20\" height=\"20\" id=\"Layer_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 20 20\" style=\"enable-background:new 0 0 20 20;\" xml:space=\"preserve\"><g>\t<polygon points=\"11.3,8.2 10.9,8.2 0,8.2 0,10.2 8.9,10.2 10.9,10.2 20,10.2 20,8.2  \"><\/polygon><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What type of Certification will I receive at the end of the course?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-6567\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-6567\"><p>You will be a certified, qualified CX professional. We send you a Certificate accredited by The CX Academy and validated by our Industry Advisory Council. We will send you a digital copy of your certificate and if you want to receive it by post that is also possible.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6568\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-6568\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\"><path d=\"M0 9.16667H20M9.85075 0V20\" stroke=\"black\" stroke-width=\"2\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"20\" height=\"20\" id=\"Layer_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 20 20\" style=\"enable-background:new 0 0 20 20;\" xml:space=\"preserve\"><g>\t<polygon points=\"11.3,8.2 10.9,8.2 0,8.2 0,10.2 8.9,10.2 10.9,10.2 20,10.2 20,8.2  \"><\/polygon><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How long will it take me to complete the Professional Diploma in CX course?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-6568\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-6568\"><p>Regarding time taken to complete the course, again it is very much up to each individual learner. The course is about 40-60 hours of online learning. Once the course starts, it is open for 6 months to complete the course. We believe that if you dedicate two to four hours each week that should work fine. There will be mandatory assignments that will need to be submitted back to us and also two online Assessments (multiple choice based).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6569\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-6569\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\"><path d=\"M0 9.16667H20M9.85075 0V20\" stroke=\"black\" stroke-width=\"2\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"20\" height=\"20\" id=\"Layer_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 20 20\" style=\"enable-background:new 0 0 20 20;\" xml:space=\"preserve\"><g>\t<polygon points=\"11.3,8.2 10.9,8.2 0,8.2 0,10.2 8.9,10.2 10.9,10.2 20,10.2 20,8.2  \"><\/polygon><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What type of Certification will I receive at the end of the course?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-6569\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-6569\"><p>You will be a formal qualified CX professional. We will send you a Diploma Certificate credit-rated by Glasgow Caledonian University and The CX Academy. The course is mapped on many National Qualifications Frameworks so it is globally recognized.<\/p><p>We will send you a digital copy of your certificate and if you want to receive it by post that is also possible.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-65610\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-65610\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\"><path d=\"M0 9.16667H20M9.85075 0V20\" stroke=\"black\" stroke-width=\"2\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"20\" height=\"20\" id=\"Layer_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 20 20\" style=\"enable-background:new 0 0 20 20;\" xml:space=\"preserve\"><g>\t<polygon points=\"11.3,8.2 10.9,8.2 0,8.2 0,10.2 8.9,10.2 10.9,10.2 20,10.2 20,8.2  \"><\/polygon><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I get time extensions if necessary?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-65610\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-65610\"><p>Yes. We understand that you may have busy periods at work or in your personal lives and it\u2019s normally never an issue to give time extensions. You just need to keep in touch with us and let us know your situation.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-65611\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-65611\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\"><path d=\"M0 9.16667H20M9.85075 0V20\" stroke=\"black\" stroke-width=\"2\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"20\" height=\"20\" id=\"Layer_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 20 20\" style=\"enable-background:new 0 0 20 20;\" xml:space=\"preserve\"><g>\t<polygon points=\"11.3,8.2 10.9,8.2 0,8.2 0,10.2 8.9,10.2 10.9,10.2 20,10.2 20,8.2  \"><\/polygon><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What type of support do you offer after I join your CX courses?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-65611\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-65611\"><p>You will have full support from us, simply send us an email or contact us over the phone and we are always happy to answer your questions. Our support team is here to make sure your CX journey goes as smoothly as possible.<\/p><p>Our CX course directors will be guide you regarding assignments and are always happy to jump on a Zoom call if needed. So, don\u2019t worry, you won\u2019t be \u201calone\u201d.<\/p><p>Also, as soon as you enrol in one of our CX courses we offer regular Webinars and Masterclasses which will also give you the opportunity to ask questions and participate if you wish.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Who are these courses for?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Our CX courses are suitable for a wide range of learners from junior staff right through to professionals and executives in business and up to CEOs. Our entry-level CX Essentials course is highly motivational and suitable for all employees.<\\\/p><p>Professional Certificate course is suitable and rewarding for all customer-facing employees, team leaders and customer champions.<\\\/p><p>The Professional Certificate course is also highly relevant for customer-facing teams in contact centres or customer care desks.<\\\/p><p>Our Professional Diploma is suitable for executives, leadership and management professionals who feel a thorough and practical knowledge of Customer Experience will help them gain an advantage for their business and career.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How are they delivered?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>All our courses are delivered online through our Learning Management System. It\\u2019s easy to use and means you can study at your own pace, on any device and from any place.<\\\/p><p>You will have access to video lectures; downloadable templates; case studies; assignments and recommended reading lists. Also, we will support you every step of the way along your journey.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How is the course assessed?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>We understand that many of our learners are working everyday and some may be studying outside regular office hours. This is why the Professional Certificate programme offers Continuous Assessment grading. You will have two Assessments: one after Module 3 and another one after Module 6. The assessments are multiple choice, fun to do and will give you a great sense of accomplishment.<\\\/p><p>The Professional Diploma in CX course has also two Assessments: one after Module 5 and another one after Module 10. You will also have practical assignments that will help you to put your learnings into practice.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Do I need to have any experience?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>It is not essential and in fact many of our graduates had very little knowledge of CX before they started. The fundamentals of CX are relevant to the fundamentals of all business knowledge.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How do I pay?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>You can pay online by credit card or we can send you an invoice with our bank account details for you to do a bank transfer. Also, there is a payment plan available. 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There will be mandatory assignments that will need to be submitted back to us and also two online Assessments (multiple choice based).<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What type of Certification will I receive at the end of the course?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>You will be a formal qualified CX professional. We will send you a Diploma Certificate credit-rated by Glasgow Caledonian University and The CX Academy. The course is mapped on many National Qualifications Frameworks so it is globally recognized.<\\\/p><p>We will send you a digital copy of your certificate and if you want to receive it by post that is also possible.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Can I get time extensions if necessary?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Yes. We understand that you may have busy periods at work or in your personal lives and it\\u2019s normally never an issue to give time extensions. You just need to keep in touch with us and let us know your situation.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What type of support do you offer after I join your CX courses?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>You will have full support from us, simply send us an email or contact us over the phone and we are always happy to answer your questions. Our support team is here to make sure your CX journey goes as smoothly as possible.<\\\/p><p>Our CX course directors will be guide you regarding assignments and are always happy to jump on a Zoom call if needed. So, don\\u2019t worry, you won\\u2019t be \\u201calone\\u201d.<\\\/p><p>Also, as soon as you enrol in one of our CX courses we offer regular Webinars and Masterclasses which will also give you the opportunity to ask questions and participate if you wish.<\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f32953 elementor-widget elementor-widget-heading\" data-id=\"5f32953\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">More questions?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b361f1 elementor-widget elementor-widget-text-editor\" data-id=\"3b361f1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Email us at <a href=\"mailto:info@thecxacademy.org\">info@thecxacademy.org<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-55572120 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"55572120\" data-element_type=\"section\" id=\"request-more\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-78cbfca4\" data-id=\"78cbfca4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-50e50808 elementor-widget elementor-widget-heading\" data-id=\"50e50808\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Request more details<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70dbf2ea elementor-widget elementor-widget-text-editor\" data-id=\"70dbf2ea\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Please fill out the form and one of our team will be in touch to give you more details about the course and answer any questions you may have.<\/p><p>Or if you\u2019re happy to get started, you can<br \/><span style=\"color: #000000;\"><a style=\"color: #000000;\" href=\"#\">enrol today<\/a><\/span>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7b7ca50f\" data-id=\"7b7ca50f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-20df41f pop-form white-form elementor-widget elementor-widget-html\" data-id=\"20df41f\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script>\r\n  hbspt.forms.create({\r\n    region: \"na1\",\r\n    portalId: \"5503762\",\r\n    formId: \"b26ebd79-5811-4ca5-a537-ab622bf17d0b\",\r\n    css:\".hs-form{display: flex; 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