{"id":2327,"date":"2022-07-21T07:17:19","date_gmt":"2022-07-21T07:17:19","guid":{"rendered":"https:\/\/thecxacademy.org\/?page_id=2327"},"modified":"2025-12-01T09:33:54","modified_gmt":"2025-12-01T09:33:54","slug":"blog","status":"publish","type":"page","link":"https:\/\/thecxacademy.org\/blog\/","title":{"rendered":"Blog"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2327\" class=\"elementor elementor-2327\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-26dcb81 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"26dcb81\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f519451\" data-id=\"f519451\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-94aad04 elementor-widget elementor-widget-heading\" data-id=\"94aad04\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">December Special Offer - Sale Ends December 31st!<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ce237d9 hero br-none elementor-section-height-min-height elementor-section-items-stretch elementor-section-boxed elementor-section-height-default\" data-id=\"ce237d9\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bc4c1f1\" data-id=\"bc4c1f1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-1fdc70d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1fdc70d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-23611b0 form-style\" data-id=\"23611b0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f09fbb9 elementor-hidden-desktop elementor-widget elementor-widget-image\" data-id=\"f09fbb9\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/07\/blog_title-1024x683.jpg\" class=\"attachment-large size-large wp-image-2387\" alt=\"\" srcset=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/07\/blog_title-1024x683.jpg 1024w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/07\/blog_title-600x400.jpg 600w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/07\/blog_title-300x200.jpg 300w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/07\/blog_title-768x512.jpg 768w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/07\/blog_title-1536x1024.jpg 1536w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/07\/blog_title.jpg 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1477c38 elementor-headline--style-highlight elementor-widget elementor-widget-animated-headline\" data-id=\"1477c38\" data-element_type=\"widget\" data-settings=\"{&quot;headline_style&quot;:&quot;highlight&quot;,&quot;marker&quot;:&quot;circle&quot;,&quot;highlight_animation_duration&quot;:1200}\" data-widget_type=\"animated-headline.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h1 class=\"elementor-headline\">\n\t\t\t\t\t<span class=\"elementor-headline-plain-text elementor-headline-text-wrapper\">The CX Academy<br><\/span>\n\t\t\t\t<span class=\"elementor-headline-dynamic-wrapper elementor-headline-text-wrapper\">\n\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"elementor-headline-plain-text elementor-headline-text-wrapper\">Blog<\/span>\n\t\t\t\t\t<\/h1>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-467d2f4 elementor-widget elementor-widget-text-editor\" data-id=\"467d2f4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>New insights, career advice, testimonials and announcements. <br \/>Subscribe below to get the latest articles in your inbox every <br \/>month.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e86ac01 pop-form white-form news-latter elementor-widget elementor-widget-html\" data-id=\"e86ac01\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script>\r\n  hbspt.forms.create({\r\n    region: \"na1\",\r\n    portalId: \"5503762\",\r\n    formId: \"ec04e887-ed51-47ca-8c5d-755fbce78358\",\r\n    css:\".pop-form.news-latter .hs-form{display: flex; display: -webkit-flex; flex-wrap: wrap; -webkit-flex-wrap: wrap; margin: 0;} .pop-form.news-latter .hs-input{background-color: #ffcc9926 !important; border: none; min-height:62px !important; color:#000 !important; border-radius:0; outline:none !important; box-shadow:none !important; border-color:#ffcc9926 !important;} select.hs-input{appearance: none; -webkit-appearance: none; padding:10px 15px; color:#000; background-image: url(https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/08\/down-arrow.png); background-position: right center; background-repeat: no-repeat;} .pop-form.news-latter .hs-input:hover, .pop-form.news-latter .hs-input:focus{box-shadow: inset 0 0 0 1px rgb(0 0 0 \/ 10%) !important;} .pop-form.white-form.news-latter .hs-error-msg, .pop-form.white-form.news-latter .hs-error-msgs{font-size:13px; color:#d10000; padding:0; margin:5px 0 10px; list-style:none; line-height: 1; font-weight:400 !important;} .pop-form.news-latter .hs-form-field, .pop-form.news-latter .hs_submit{margin-bottom:0; width:auto; padding: 0;} .pop-form.news-latter .hs-form-field{max-width: 356px; width:100%;} .pop-form.news-latter .hs-form-field > label{font-weight:700; display:none;} .pop-form.white-form.news-latter textarea.hs-input{height:100px !important;} .pop-form.news-latter .hs-form .hs-button{background-color:#ff9933 !important;} .pop-form.news-latter .hs-form .hs-button:hover{background-color:#ff6600 !important;} .pop-form.white-form.news-latter .hs-form-field.hs-firstname, .pop-form.white-form.news-latter .hs-form-field.hs-lastname{width:50%;} .hs_error_rollup .hs-error-msgs{font-size: 20px; padding: 0 10px; margin-bottom: 30px;} .submitted-message p{font-size: 22px; text-align: center; padding: 25px; background-color: #42ba96; color: #fff; font-weight: 700;} .hs_submit{margin-bottom:0 !important;} .pop-form.news-latter .hs_error_rollup{display:none;}\"\r\n  });\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-6acc387 right-full-img hero-shape\" data-id=\"6acc387\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8475c35 elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"8475c35\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1536\" height=\"1024\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/07\/blog_title-1536x1024.jpg\" class=\"attachment-1536x1536 size-1536x1536 wp-image-2387\" alt=\"\" srcset=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/07\/blog_title-1536x1024.jpg 1536w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/07\/blog_title-600x400.jpg 600w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/07\/blog_title-300x200.jpg 300w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/07\/blog_title-768x512.jpg 768w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/07\/blog_title-1024x683.jpg 1024w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/07\/blog_title.jpg 1920w\" sizes=\"(max-width: 1536px) 100vw, 1536px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-03e6251 blog-breadcrumbs elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"03e6251\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fe3fcee\" data-id=\"fe3fcee\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d7ec054 elementor-icon-list--layout-inline elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"d7ec054\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/thecxacademy.org\/blog\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Blog<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/thecxacademy.org\/our-testimonials\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Testimonials<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d50b367 blog-area elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d50b367\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-70e2ab7\" data-id=\"70e2ab7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-89c345d elementor-widget elementor-widget-heading\" data-id=\"89c345d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Latest article<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0eea875 elementor-widget elementor-widget-shortcode\" data-id=\"0eea875\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\r\n<div class=\"loadar\"><img decoding=\"async\" src=\"http:\/\/aghadidevelopment.com\/server05\/cxacademy\/wp-content\/uploads\/2022\/07\/ezgif-2-6d0b072c3d3f.gif\"><\/div>\r\n<div id=\"blog_latest\" class=\"blog-items\" role=\"main\">\r\n\r\n \r\n\t\t\r\n\t\t\t<div class='blog-item first_blog'>\r\n\t\t\t\t<div class='blog-item-inner'>\r\n\t\t\t\t\t<div class='blog-contain'>\r\n\t\t\t\t\t\t<div class=\"blog-img\">\r\n\t\t\t\t\t\t\t<a href=\"https:\/\/thecxacademy.org\/ai-the-unseen-opportunity\/\">\r\n\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/08\/AI-The-Unseen-Opportunity-1024x576.png\" class=\"attachment-large size-large wp-post-image\" alt=\"\" srcset=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/08\/AI-The-Unseen-Opportunity-1024x576.png 1024w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/08\/AI-The-Unseen-Opportunity-300x169.png 300w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/08\/AI-The-Unseen-Opportunity-768x432.png 768w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/08\/AI-The-Unseen-Opportunity-1536x864.png 1536w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/08\/AI-The-Unseen-Opportunity-2048x1152.png 2048w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/08\/AI-The-Unseen-Opportunity-600x338.png 600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t<div class=\"blog-content\">\r\n\t\t\t\t\t\t\t<span class=\"entry-date\">2025-08-28<\/span>\r\n\t\t\t\t\t\t\t<a href=\"https:\/\/thecxacademy.org\/ai-the-unseen-opportunity\/\"><h6 class=\"blog-title\"> AI: The Unseen Opportunity <\/h6><\/a>\r\n\t\t\t\t\t\t\t<p>&nbsp; A very interesting survey has been released by the TUC (Trade Union Congress) which says that over half of adults in the UK (51%) are concerned about the impact of artificial intelligence on th...<\/p>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<a href=\"https:\/\/thecxacademy.org\/ai-the-unseen-opportunity\/\"><h6 class=\"blog-readmore\"> Read More <\/h6><\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t \r\n\t\t\r\n\t\t\t<div class='blog-item second_blog'>\r\n\t\t\t\t<div class='blog-item-inner'>\r\n\t\t\t\t\t<div class='blog-contain'>\r\n\t\t\t\t\t\t<div class=\"blog-img\">\r\n\t\t\t\t\t\t\t<a href=\"https:\/\/thecxacademy.org\/your-cx-guide-top-10-questions-answered\/\">\r\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/08\/Image-Your-CX-Guide_-Top-10-Questions-Answered-1.png\" class=\"attachment-large size-large wp-post-image\" alt=\"\" \/>\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t<div class=\"blog-content\">\r\n\t\t\t\t\t\t\t<span class=\"entry-date\">2025-08-27<\/span>\r\n\t\t\t\t\t\t\t<a href=\"https:\/\/thecxacademy.org\/your-cx-guide-top-10-questions-answered\/\"><h6 class=\"blog-title\"> Your CX Guide: Top 10 Questions Answered <\/h6><\/a>\r\n\t\t\t\t\t\t\t<p>Customer Experience (CX) is one of the biggest differentiators in today\u2019s business world. Customers have endless choices, and what often sets one brand apart from another isn\u2019t just the product or...<\/p>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t \r\n\t\t\r\n\t\t\t<div class='blog-item third_blog'>\r\n\t\t\t\t<div class='blog-item-inner'>\r\n\t\t\t\t\t<div class='blog-contain'>\r\n\t\t\t\t\t\t<div class=\"blog-img\">\r\n\t\t\t\t\t\t\t<a href=\"https:\/\/thecxacademy.org\/is-ai-going-to-take-my-customer-service-job\/\">\r\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/07\/Blog-Banner-for-Website-Content-2-1024x576.png\" class=\"attachment-large size-large wp-post-image\" alt=\"\" srcset=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/07\/Blog-Banner-for-Website-Content-2-1024x576.png 1024w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/07\/Blog-Banner-for-Website-Content-2-300x169.png 300w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/07\/Blog-Banner-for-Website-Content-2-768x432.png 768w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/07\/Blog-Banner-for-Website-Content-2-1536x864.png 1536w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/07\/Blog-Banner-for-Website-Content-2-2048x1152.png 2048w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/07\/Blog-Banner-for-Website-Content-2-600x338.png 600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t<div class=\"blog-content\">\r\n\t\t\t\t\t\t\t<span class=\"entry-date\">2025-07-18<\/span>\r\n\t\t\t\t\t\t\t<a href=\"https:\/\/thecxacademy.org\/is-ai-going-to-take-my-customer-service-job\/\"><h6 class=\"blog-title\"> Is AI Going to Take My Customer Service Job? <\/h6><\/a>\r\n\t\t\t\t\t\t\t<p>How do I protect my customer support job when it\u2019s predicted that 80% of jobs in our sector will be redundant by 2030? Artificial intelligence (AI) is evolving rapidly transforming both the workplac...<\/p>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t \r\n\t\t\r\n\t\t\t<div class='blog-item '>\r\n\t\t\t\t<div class='blog-item-inner'>\r\n\t\t\t\t\t<div class='blog-contain'>\r\n\t\t\t\t\t\t<div class=\"blog-img\">\r\n\t\t\t\t\t\t\t<a href=\"https:\/\/thecxacademy.org\/how-ld-leaders-are-using-blended-learning-to-drive-real-cx-impact\/\">\r\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/06\/Blog-Banner-for-Website-Content-10-1024x576.png\" class=\"attachment-large size-large wp-post-image\" alt=\"\" srcset=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/06\/Blog-Banner-for-Website-Content-10-1024x576.png 1024w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/06\/Blog-Banner-for-Website-Content-10-300x169.png 300w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/06\/Blog-Banner-for-Website-Content-10-768x432.png 768w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/06\/Blog-Banner-for-Website-Content-10-1536x864.png 1536w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/06\/Blog-Banner-for-Website-Content-10-2048x1152.png 2048w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/06\/Blog-Banner-for-Website-Content-10-600x338.png 600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t<div class=\"blog-content\">\r\n\t\t\t\t\t\t\t<span class=\"entry-date\">2025-06-20<\/span>\r\n\t\t\t\t\t\t\t<a href=\"https:\/\/thecxacademy.org\/how-ld-leaders-are-using-blended-learning-to-drive-real-cx-impact\/\"><h6 class=\"blog-title\"> How L&#038;D Leaders Are Using Blended Learning to Drive Real CX Impact <\/h6><\/a>\r\n\t\t\t\t\t\t\t<p>In today\u2019s climate, learning and development leaders need learning that drives behaviour change, aligns to strategy and scales across teams. That is why blended CX training is fast becoming a core p...<\/p>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t \r\n\t\t\r\n\t\t\t<div class='blog-item '>\r\n\t\t\t\t<div class='blog-item-inner'>\r\n\t\t\t\t\t<div class='blog-contain'>\r\n\t\t\t\t\t\t<div class=\"blog-img\">\r\n\t\t\t\t\t\t\t<a href=\"https:\/\/thecxacademy.org\/how-cx-practitioners-can-drive-change-through-blended-learning\/\">\r\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/06\/Blog-Banner-for-Website-Content-8-1024x576.png\" class=\"attachment-large size-large wp-post-image\" alt=\"\" srcset=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/06\/Blog-Banner-for-Website-Content-8-1024x576.png 1024w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/06\/Blog-Banner-for-Website-Content-8-300x169.png 300w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/06\/Blog-Banner-for-Website-Content-8-768x432.png 768w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/06\/Blog-Banner-for-Website-Content-8-1536x864.png 1536w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/06\/Blog-Banner-for-Website-Content-8-2048x1152.png 2048w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/06\/Blog-Banner-for-Website-Content-8-600x338.png 600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t<div class=\"blog-content\">\r\n\t\t\t\t\t\t\t<span class=\"entry-date\">2025-06-18<\/span>\r\n\t\t\t\t\t\t\t<a href=\"https:\/\/thecxacademy.org\/how-cx-practitioners-can-drive-change-through-blended-learning\/\"><h6 class=\"blog-title\"> How CX Practitioners Can Drive Change Through Blended Learning <\/h6><\/a>\r\n\t\t\t\t\t\t\t<p>Great CX doesn\u2019t just happen. It\u2019s driven by teams who understand the customer, work together and take meaningful action. Blended learning helps CX professionals develop the right skills while giv...<\/p>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t \r\n\t\t\r\n\t\t\t<div class='blog-item '>\r\n\t\t\t\t<div class='blog-item-inner'>\r\n\t\t\t\t\t<div class='blog-contain'>\r\n\t\t\t\t\t\t<div class=\"blog-img\">\r\n\t\t\t\t\t\t\t<a href=\"https:\/\/thecxacademy.org\/how-ld-leaders-can-future-proof-cx-training-in-the-age-of-ai\/\">\r\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"536\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/04\/AI-for-CX-Blog-2-1-1024x536.png\" class=\"attachment-large size-large wp-post-image\" alt=\"AI for L&amp;D\" srcset=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/04\/AI-for-CX-Blog-2-1-1024x536.png 1024w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/04\/AI-for-CX-Blog-2-1-300x157.png 300w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/04\/AI-for-CX-Blog-2-1-768x402.png 768w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/04\/AI-for-CX-Blog-2-1-1536x805.png 1536w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/04\/AI-for-CX-Blog-2-1-2048x1073.png 2048w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/04\/AI-for-CX-Blog-2-1-600x314.png 600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t<div class=\"blog-content\">\r\n\t\t\t\t\t\t\t<span class=\"entry-date\">2025-04-14<\/span>\r\n\t\t\t\t\t\t\t<a href=\"https:\/\/thecxacademy.org\/how-ld-leaders-can-future-proof-cx-training-in-the-age-of-ai\/\"><h6 class=\"blog-title\"> How L&#038;D Leaders Can Future Proof CX Training in the Age of AI <\/h6><\/a>\r\n\t\t\t\t\t\t\t<p>The AI Era: Preparing CX Teams for the Future As AI adoption accelerates, Learning &amp; Development (L&amp;D) leaders face a fundamental challenge: preparing CX teams to work with AI while preserving...<\/p>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t \r\n\t\t\r\n\t\t\t<div class='blog-item '>\r\n\t\t\t\t<div class='blog-item-inner'>\r\n\t\t\t\t\t<div class='blog-contain'>\r\n\t\t\t\t\t\t<div class=\"blog-img\">\r\n\t\t\t\t\t\t\t<a href=\"https:\/\/thecxacademy.org\/how-cx-leaders-can-use-ai-to-strengthen-not-replace-human-connection\/\">\r\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"537\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/04\/AI-for-CX-Blog-2-1024x537.png\" class=\"attachment-large size-large wp-post-image\" alt=\"AI for CX\" srcset=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/04\/AI-for-CX-Blog-2-1024x537.png 1024w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/04\/AI-for-CX-Blog-2-300x157.png 300w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/04\/AI-for-CX-Blog-2-768x402.png 768w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/04\/AI-for-CX-Blog-2-1536x805.png 1536w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/04\/AI-for-CX-Blog-2-2048x1073.png 2048w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/04\/AI-for-CX-Blog-2-600x314.png 600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t<div class=\"blog-content\">\r\n\t\t\t\t\t\t\t<span class=\"entry-date\">2025-04-09<\/span>\r\n\t\t\t\t\t\t\t<a href=\"https:\/\/thecxacademy.org\/how-cx-leaders-can-use-ai-to-strengthen-not-replace-human-connection\/\"><h6 class=\"blog-title\"> How CX Leaders Can Use AI to Strengthen, Not Replace, Human Connection <\/h6><\/a>\r\n\t\t\t\t\t\t\t<p>The Evolving Role of AI in Customer Experience AI is changing how CX teams deliver customer experiences. The real challenge for CX leaders is ensuring AI enhances rather than erodes human connection. ...<\/p>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t \r\n\t\t\r\n\t\t\t<div class='blog-item '>\r\n\t\t\t\t<div class='blog-item-inner'>\r\n\t\t\t\t\t<div class='blog-contain'>\r\n\t\t\t\t\t\t<div class=\"blog-img\">\r\n\t\t\t\t\t\t\t<a href=\"https:\/\/thecxacademy.org\/customer-journey-mapping-avoiding-pitfalls-and-driving-real-impact\/\">\r\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"536\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/03\/Blog-post_Customer-Journey-Mapping-Avoiding-Pitfalls-and-Driving-Real-Impact_Artboard-1024x536.png\" class=\"attachment-large size-large wp-post-image\" alt=\"The CX Academy\" srcset=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/03\/Blog-post_Customer-Journey-Mapping-Avoiding-Pitfalls-and-Driving-Real-Impact_Artboard-1024x536.png 1024w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/03\/Blog-post_Customer-Journey-Mapping-Avoiding-Pitfalls-and-Driving-Real-Impact_Artboard-300x157.png 300w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/03\/Blog-post_Customer-Journey-Mapping-Avoiding-Pitfalls-and-Driving-Real-Impact_Artboard-768x402.png 768w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/03\/Blog-post_Customer-Journey-Mapping-Avoiding-Pitfalls-and-Driving-Real-Impact_Artboard-1536x804.png 1536w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/03\/Blog-post_Customer-Journey-Mapping-Avoiding-Pitfalls-and-Driving-Real-Impact_Artboard-2048x1072.png 2048w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/03\/Blog-post_Customer-Journey-Mapping-Avoiding-Pitfalls-and-Driving-Real-Impact_Artboard-600x314.png 600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t<div class=\"blog-content\">\r\n\t\t\t\t\t\t\t<span class=\"entry-date\">2025-03-12<\/span>\r\n\t\t\t\t\t\t\t<a href=\"https:\/\/thecxacademy.org\/customer-journey-mapping-avoiding-pitfalls-and-driving-real-impact\/\"><h6 class=\"blog-title\"> Customer Journey Mapping: Avoiding Pitfalls and Driving Real Impact <\/h6><\/a>\r\n\t\t\t\t\t\t\t<p>Customer journey mapping is a powerful approach for improving customer experiences, but a lot of organisations focus too much on the process of mapping itself rather than making sure it leads to real ...<\/p>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t \r\n\t\t\r\n\t\t\t<div class='blog-item '>\r\n\t\t\t\t<div class='blog-item-inner'>\r\n\t\t\t\t\t<div class='blog-contain'>\r\n\t\t\t\t\t\t<div class=\"blog-img\">\r\n\t\t\t\t\t\t\t<a href=\"https:\/\/thecxacademy.org\/setting-up-your-customer-journey-mapping-programme-for-success\/\">\r\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"536\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/02\/Setting-Up-Your-Customer-Journey-Mapping-Programme-for-Success_GenZ-Customers-1024x536.png\" class=\"attachment-large size-large wp-post-image\" alt=\"Setting Up Your Customer Journey Mapping Programme for Success\" srcset=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/02\/Setting-Up-Your-Customer-Journey-Mapping-Programme-for-Success_GenZ-Customers-1024x536.png 1024w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/02\/Setting-Up-Your-Customer-Journey-Mapping-Programme-for-Success_GenZ-Customers-300x157.png 300w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/02\/Setting-Up-Your-Customer-Journey-Mapping-Programme-for-Success_GenZ-Customers-768x402.png 768w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/02\/Setting-Up-Your-Customer-Journey-Mapping-Programme-for-Success_GenZ-Customers-1536x804.png 1536w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/02\/Setting-Up-Your-Customer-Journey-Mapping-Programme-for-Success_GenZ-Customers-2048x1072.png 2048w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/02\/Setting-Up-Your-Customer-Journey-Mapping-Programme-for-Success_GenZ-Customers-600x314.png 600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t<div class=\"blog-content\">\r\n\t\t\t\t\t\t\t<span class=\"entry-date\">2025-02-14<\/span>\r\n\t\t\t\t\t\t\t<a href=\"https:\/\/thecxacademy.org\/setting-up-your-customer-journey-mapping-programme-for-success\/\"><h6 class=\"blog-title\"> Setting Up Your Customer Journey Mapping Programme for Success <\/h6><\/a>\r\n\t\t\t\t\t\t\t<p>In today\u2019s competitive market, understanding your customer\u2019s journey is more important than ever. Customer journey mapping is the process of visualising and analysing the steps your customers take...<\/p>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t \r\n\t\t\r\n\t\t\t<div class='blog-item '>\r\n\t\t\t\t<div class='blog-item-inner'>\r\n\t\t\t\t\t<div class='blog-contain'>\r\n\t\t\t\t\t\t<div class=\"blog-img\">\r\n\t\t\t\t\t\t\t<a href=\"https:\/\/thecxacademy.org\/the-perfect-cx-metric-for-your-organisation\/\">\r\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"536\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/01\/Perfect-CX-Metric-1024x536.png\" class=\"attachment-large size-large wp-post-image\" alt=\"The Perfect CX Metric For Your Organisation\" srcset=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/01\/Perfect-CX-Metric-1024x536.png 1024w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/01\/Perfect-CX-Metric-300x157.png 300w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/01\/Perfect-CX-Metric-768x402.png 768w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/01\/Perfect-CX-Metric-1536x804.png 1536w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/01\/Perfect-CX-Metric-2048x1072.png 2048w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/01\/Perfect-CX-Metric-600x314.png 600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t<div class=\"blog-content\">\r\n\t\t\t\t\t\t\t<span class=\"entry-date\">2025-01-22<\/span>\r\n\t\t\t\t\t\t\t<a href=\"https:\/\/thecxacademy.org\/the-perfect-cx-metric-for-your-organisation\/\"><h6 class=\"blog-title\"> The Perfect CX Metric For Your Organisation <\/h6><\/a>\r\n\t\t\t\t\t\t\t<p>In today\u2019s customer-centric world, one question frequently arises among customer experience (CX) professionals: &#8220;What is the perfect CX metric for your organisation?&#8221; While there isn\u2019t...<\/p>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t \r\n\t\t\r\n\t\t\t<div class='blog-item '>\r\n\t\t\t\t<div class='blog-item-inner'>\r\n\t\t\t\t\t<div class='blog-contain'>\r\n\t\t\t\t\t\t<div class=\"blog-img\">\r\n\t\t\t\t\t\t\t<a href=\"https:\/\/thecxacademy.org\/top-cx-statistics-to-know-in-2025-why\/\">\r\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"537\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/01\/Top-CX-Statistics-to-Know-in-2025-Why_GenZ-Customers-1024x537.png\" class=\"attachment-large size-large wp-post-image\" alt=\"Top CX Statistics to Know in 2025 &amp; Why\" srcset=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/01\/Top-CX-Statistics-to-Know-in-2025-Why_GenZ-Customers-1024x537.png 1024w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/01\/Top-CX-Statistics-to-Know-in-2025-Why_GenZ-Customers-300x157.png 300w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/01\/Top-CX-Statistics-to-Know-in-2025-Why_GenZ-Customers-768x402.png 768w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/01\/Top-CX-Statistics-to-Know-in-2025-Why_GenZ-Customers-600x314.png 600w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/01\/Top-CX-Statistics-to-Know-in-2025-Why_GenZ-Customers.png 1250w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t<div class=\"blog-content\">\r\n\t\t\t\t\t\t\t<span class=\"entry-date\">2025-01-08<\/span>\r\n\t\t\t\t\t\t\t<a href=\"https:\/\/thecxacademy.org\/top-cx-statistics-to-know-in-2025-why\/\"><h6 class=\"blog-title\"> Top CX Statistics to Know in 2025 &#038; Why <\/h6><\/a>\r\n\t\t\t\t\t\t\t<p>2025 is officially here and as a\u00a0 CX Professional you need to be up to date on all things CX. AI was the biggest elephant in the room in 2024 and will probably remain this way this year too. However,...<\/p>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t \r\n\t\t\r\n\t\t\t<div class='blog-item '>\r\n\t\t\t\t<div class='blog-item-inner'>\r\n\t\t\t\t\t<div class='blog-contain'>\r\n\t\t\t\t\t\t<div class=\"blog-img\">\r\n\t\t\t\t\t\t\t<a href=\"https:\/\/thecxacademy.org\/12-days-of-cx-mas-wishes\/\">\r\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"537\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/01\/12-Days-if-CX-Mas-Wishes-Blog-Cover_GenZ-Customers-1024x537.png\" class=\"attachment-large size-large wp-post-image\" alt=\"12 Days of CX-Mas Wishes\" srcset=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/01\/12-Days-if-CX-Mas-Wishes-Blog-Cover_GenZ-Customers-1024x537.png 1024w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/01\/12-Days-if-CX-Mas-Wishes-Blog-Cover_GenZ-Customers-300x157.png 300w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/01\/12-Days-if-CX-Mas-Wishes-Blog-Cover_GenZ-Customers-768x402.png 768w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/01\/12-Days-if-CX-Mas-Wishes-Blog-Cover_GenZ-Customers-600x314.png 600w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2025\/01\/12-Days-if-CX-Mas-Wishes-Blog-Cover_GenZ-Customers.png 1250w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t<div class=\"blog-content\">\r\n\t\t\t\t\t\t\t<span class=\"entry-date\">2025-01-06<\/span>\r\n\t\t\t\t\t\t\t<a href=\"https:\/\/thecxacademy.org\/12-days-of-cx-mas-wishes\/\"><h6 class=\"blog-title\"> 12 Days of CX-Mas Wishes <\/h6><\/a>\r\n\t\t\t\t\t\t\t<p>During December we posted 12 CX Wishes going through all the things your customers wish for when it comes to great CX &#8211; not just for Christmas but for all year round. To save you time here they ...<\/p>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\r\n\t\t\t<div id=\"pagination\">\r\n\t\t\t<div class=\"previous_ct\"><\/div>\r\n\t\t\t1\/12\t\t\t<div class=\"next_ct\"><a href=\"https:\/\/thecxacademy.org\/wp-json\/wp\/v2\/pages\/2327\/page\/2\/\" >Next<\/a><\/div>\r\n\t\t\t\r\n\t\t\t<\/div>\t\r\n\r\n\t\t\t \r\n\t \t\r\n\t\r\n\r\n<\/div><!-- #content -->\r\n\r\n<script type=\"text\/javascript\">\r\n\t\t\t  jQuery(function($) {\r\n\t\t\t\tjQuery(\".loadar\").hide();\t\t\t\t  \r\n\t\t\t\tjQuery('#blog_latest').on('click', '#pagination a', function(e){\t\t\t\t\t\r\n\t\t\t\t\te.preventDefault();\t\t\t\t\t\r\n\t\t\t\t\tvar link = jQuery(this).attr('href');\r\n\t\t\t\t\t\r\n\t\t\t\t\tjQuery('#blog_latest').fadeOut(50, function(){\r\n\t\t\t\t\t\tjQuery(\".loadar\").show();\t\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\tjQuery(this).load(link + ' #blog_latest', function() {\t\t\t\r\n\t\t\t\t\t\t\tjQuery(\".loadar\").hide();\r\n\t\t\t\t\t\t\tjQuery(this).fadeIn(50);\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t});\r\n\t\t\t\t\t});\r\n\t\t\t\t});\r\n\t\t\t});\r\n<\/script>\t\r\n\r\n\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-201a43d7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"201a43d7\" data-element_type=\"section\" id=\"request-more\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-64c7ad4\" data-id=\"64c7ad4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d17cc09 elementor-widget elementor-widget-heading\" data-id=\"d17cc09\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Request more details<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27b0a5bd elementor-widget elementor-widget-text-editor\" data-id=\"27b0a5bd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Please fill out the form and one of our team will be in touch to give you more details about the course and answer any questions you may have.<\/p><p>Or if you\u2019re happy to get started, you can<br \/><span style=\"color: #000000;\"><a style=\"color: #000000;\" href=\"#\">enrol today<\/a><\/span>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3b895b8f\" data-id=\"3b895b8f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-425f2c7 pop-form white-form elementor-widget elementor-widget-html\" data-id=\"425f2c7\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script>\r\n  hbspt.forms.create({\r\n    region: \"na1\",\r\n    portalId: \"5503762\",\r\n    formId: \"ec04e887-ed51-47ca-8c5d-755fbce78358\",\r\n    css:\".hs-form{display: flex; display: -webkit-flex; flex-wrap: wrap; -webkit-flex-wrap: wrap; margin: 0 -10px;} .pop-form.white-form:not(.news-latter) .hs-input{background-color: #ffffff !important; color:#000 !important; border-radius:0; outline:none !important; box-shadow:none !important; height:47px !important; border-color:#ffffff !important;} select.hs-input{appearance: none; -webkit-appearance: none; padding:10px 15px; color:#000; background-image: url(https:\/\/thecxacademy.org\/wp-content\/uploads\/2022\/08\/down-arrow.png); background-position: right center; background-repeat: no-repeat;} .hs-input:hover, .hs-input:focus{border-color:#000 !important;} .white-form .hs-error-msg, .white-form .hs-error-msgs{font-size:13px; color:#d10000; padding:0; margin:5px 0 0; list-style:none; line-height: 1; font-weight:400 !important;} .hs-form-field, .hs_submit{margin-bottom:24px; width:100%; padding: 0 10px;} .hs-form-field label{font-weight:700;} .pop-form.white-form:not(.news-latter) textarea.hs-input{height:100px !important;} .pop-form .hs-form .hs-button{background-color:#003333 !important;} .pop-form .hs-form .hs-button:hover{background-color:#002424 !important;} .pop-form.white-form:not(.news-latter) .hs-form-field.hs-firstname, .pop-form.white-form:not(.news-latter) .hs-form-field.hs-lastname{width:50%;} .hs_error_rollup .hs-error-msgs{font-size: 20px; padding: 0 10px; margin-bottom: 30px;} .submitted-message p{font-size: 22px; text-align: center; padding: 25px; background-color: #42ba96; color: #fff; font-weight: 700;} .hs_submit{margin-bottom:0 !important;}\"\r\n  });\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>December Special Offer &#8211; Sale Ends December 31st! The CX Academy Blog New insights, career advice, testimonials and announcements. Subscribe below to get the latest articles in your inbox every month. Blog Testimonials Latest article Request more details Please fill out the form and one of our team will be in touch to give you [&hellip;]<\/p>\n","protected":false},"author":17,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-2327","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/thecxacademy.org\/wp-json\/wp\/v2\/pages\/2327","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thecxacademy.org\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/thecxacademy.org\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/thecxacademy.org\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/thecxacademy.org\/wp-json\/wp\/v2\/comments?post=2327"}],"version-history":[{"count":366,"href":"https:\/\/thecxacademy.org\/wp-json\/wp\/v2\/pages\/2327\/revisions"}],"predecessor-version":[{"id":14800,"href":"https:\/\/thecxacademy.org\/wp-json\/wp\/v2\/pages\/2327\/revisions\/14800"}],"wp:attachment":[{"href":"https:\/\/thecxacademy.org\/wp-json\/wp\/v2\/media?parent=2327"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}