{"id":6373,"date":"2023-05-16T09:15:18","date_gmt":"2023-05-16T08:15:18","guid":{"rendered":"https:\/\/thecxacademy.org\/?p=6373"},"modified":"2023-05-16T09:15:18","modified_gmt":"2023-05-16T08:15:18","slug":"testimonial-tuesday-holly-keeling","status":"publish","type":"post","link":"https:\/\/thecxacademy.org\/testimonial-tuesday-holly-keeling\/","title":{"rendered":"Testimonial Tuesday &#8211; Holly Keeling"},"content":{"rendered":"<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-large wp-image-5838\" src=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2023\/01\/TestimonialTuesday_Title_5-Factors-That-Affect-Customer-Trust-Small-1024x536.png\" alt=\"TestimonialTuesday_TitleImage\" width=\"1024\" height=\"536\" srcset=\"https:\/\/thecxacademy.org\/wp-content\/uploads\/2023\/01\/TestimonialTuesday_Title_5-Factors-That-Affect-Customer-Trust-Small-1024x536.png 1024w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2023\/01\/TestimonialTuesday_Title_5-Factors-That-Affect-Customer-Trust-Small-600x314.png 600w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2023\/01\/TestimonialTuesday_Title_5-Factors-That-Affect-Customer-Trust-Small-300x157.png 300w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2023\/01\/TestimonialTuesday_Title_5-Factors-That-Affect-Customer-Trust-Small-768x402.png 768w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2023\/01\/TestimonialTuesday_Title_5-Factors-That-Affect-Customer-Trust-Small-1536x804.png 1536w, https:\/\/thecxacademy.org\/wp-content\/uploads\/2023\/01\/TestimonialTuesday_Title_5-Factors-That-Affect-Customer-Trust-Small-2048x1072.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<blockquote><p>&#8220;This course will certainly help my career and the company I currently work for. Although we are not a company which deals with sales or has a specific customer service function we certainly have a huge role to play with customer experience. Working in change management, particularly within cultural change, there is a direct link with customer experience excellence and I cannot wait to apply what I have learnt to our change practice. Multiple members of our team across different work-streams are completing the certificate so that there is a voice for the customer in every work-stream. This will undoubtedly change the way we work and the way we think about our customers and their experience. Chantal, Raissa and Megan have been wonderful to deal with and I look forward to working with them in the future on how to embed Customer Experience Excellence throughout our team and processes.&#8221;<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: right;\"><em>&#8211; Holly Keeling (CXAc), Senior Change Analyst<\/em><em>, NSW<\/em><\/p>\n<\/blockquote>\n<p>&nbsp;<\/p>\n<p><em>If you would like to find out more about our courses contact us at info@thecxacademy.org or <a href=\"https:\/\/meetings.hubspot.com\/lee-muldowney\/speak-to-an-advisor\">schedule a meeting<\/a> with one of our Education Advisors today.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>&#8220;This course will certainly help my career and the company I currently work for. Although we are not a company which deals with sales or has a specific customer service function we certainly have a huge role to play with customer experience. Working in change management, particularly within cultural change, there is a direct link [&hellip;]<\/p>\n","protected":false},"author":17,"featured_media":5838,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[70],"tags":[],"class_list":["post-6373","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-testimonial-tuesday"],"acf":[],"_links":{"self":[{"href":"https:\/\/thecxacademy.org\/wp-json\/wp\/v2\/posts\/6373","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thecxacademy.org\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/thecxacademy.org\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/thecxacademy.org\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/thecxacademy.org\/wp-json\/wp\/v2\/comments?post=6373"}],"version-history":[{"count":1,"href":"https:\/\/thecxacademy.org\/wp-json\/wp\/v2\/posts\/6373\/revisions"}],"predecessor-version":[{"id":6374,"href":"https:\/\/thecxacademy.org\/wp-json\/wp\/v2\/posts\/6373\/revisions\/6374"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/thecxacademy.org\/wp-json\/wp\/v2\/media\/5838"}],"wp:attachment":[{"href":"https:\/\/thecxacademy.org\/wp-json\/wp\/v2\/media?parent=6373"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/thecxacademy.org\/wp-json\/wp\/v2\/categories?post=6373"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/thecxacademy.org\/wp-json\/wp\/v2\/tags?post=6373"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}