In today’s climate, learning and development leaders need learning that drives behaviour change, aligns to strategy and scales across teams. That is why blended CX training is fast becoming a core part of modern L&D strategies.
Every organisation has their own challenges and priorities when it comes to CX. That is why we were delighted to deliver an in-person Customer Experience Masterclass for the team at Stora Enso in Helsinki recently.
This event is a perfect example of our blended learning approach, which combines the flexibility and depth of our globally recognised online CX courses with customised in-person training tailored to each company’s specific needs. The Stora Enso session was not just a training seminar but a collaborative experience designed to create real impact.
As Ida Hallberg, Business Excellence Analyst at Stora Enso, shared:
“We had the great opportunity of having a Customer Experience (CX) Masterclass conducted by The CX Academy. Michael’s expertise and passion for customer experience were evident throughout the session. The workshop provided our team with valuable insights and supported our journey towards achieving CX excellence. We left with new perspectives and a better understanding of how to create exceptional experiences for our customers.
We would like to express our sincere gratitude to both Michael and Lee for their exceptional collaboration and the value they brought to our event. We are truly thankful for your outstanding delivery from start to finish. It was a pleasure to work with you. We highly recommend The CX Academy for any organisation looking to enhance their customer experience strategy and drive business growth through Customer Experience.”
Thank you to Ida Hallberg and the Stora Enso team for their warm welcome and engagement. We would also like to acknowledge The CX Academy’s Michael Killeen and Lee Muldowney, who led the session with expertise and passion.
Why Blended Learning Works in Customer Experience
Blended learning gives participants the best of both worlds by allowing them to learn at their own pace, work on specific company-related content, while also engaging with CX experts in an interactive setting. This results in effective learning which is personalised to participants’ priorities and challenges.
Our Customer Experience Masterclass nurtures connection, discussion and problem solving. While our online courses provide you and your colleagues with the knowledge and tools to deliver CX excellence consistently and at scale. This blended approach continues to deliver measurable results across industries worldwide.
For L&D leaders, blended learning offers the structure of a training model with the flexibility to tailor it by business unit, region or learner group. One key benefit is scalability. Whether your team includes ten learners or hundreds, our blended approach helps you roll out CX capability with consistency while still providing learning that’s meaningful and specific to your organisation.
Let’s Create Exceptional Customer Experiences Together
Blended CX training is helping organisations worldwide improve how they serve customers. If you’re interested in a personalised Customer Experience Masterclass for your team, we’d be happy to prepare a customised proposal that meets your needs.
